Implementation Engineer

"Working as an Implementation Engineer at Voyado means diving into the world of tricky problem-solving where we tackle challenges with style, creating solutions that not only work but also bring a touch of elegance'" Max Wenning Bergsten - Implementation Engineer @ Voyado

We are looking to welcome
two
Implementation Engineers to the team, which currently consists of nine fun, dedicated, and supportive specialists distributed across our offices in Stockholm and Norrköping. In this role, you will truly have an opportunity to make a difference, not only for our customers but also for Voyado to run initiatives enhancing our ways of working and processes, all while growing professionally

About the role

You will be the heart of knowledge when it comes to details in our product and will guide our customers and integrating parties on how to get the best use out of our platform. You will be the go-to person for our customers when they need support on how to solve their use cases and what they need to think about when integrating into our platform.

The role is mainly customer-facing but we love challenging the status quo, and our ways of working, so prioritizing spending time on internal processes and improvements is a given. You will work closely with Implementation Managers in the projects, and Product Managers where you will have a Product Domain for which you are the main engineer, to gain a deeper understanding of ongoing development and provide insights from customers on how to improve the product.

Some examples of your daily work will be:

• Providing the best technical solution based on customer requirements
• Configuration of the product based on an agreed solution with customers
• Guide integrating parties on best practices
• Conduct technical workshops
• Troubleshoot and testing when issues arise
• Give our customers the smoothest onboarding experience possible
• Help our existing customers to use the full potential of our system by continuously improving their set-ups

So, who are you?

We believe you've studied a technical program, and have gained 1-3 years of work experience since your graduation in either consultancy or in a role such as Implementation Engineer, Application Specialist, or similar. You are a great communicator, manage stakeholders with excellence, and take action on initiatives that enhance the results of what you do

Besides the above, we believe you have:

• A good understanding of Integrations, REST API:s, and data migrations.
• Troubleshooting skills and supporting customers
• Structure to manage several projects simultaneously

If you have gained the experiences above in a SaaS context, within Retail, and/or have experience working with international customers - that's meritorious

What's in it for you?

Voyado wouldn't be the powerful platform it is without the people behind it. We really care for our Voyadoers and some examples of what we can offer you are:

• An engaged team with a knowledge-sharing and friendly culture
• Team-based bonus model where we re-invest in ourselves
• Opportunities for personal growth and learning in a dynamic and supportive environment
• Work-life balance – We don't have a long work-hours culture, we value results over hours worked

Some of our benefits:

• 30 days of vacation, so you can spend time on the things you love
• Beneficial bike lease, including e-bikes
• Breakfast buffet on Fridays
• Your choice of phone and gadget package
• 5000 SEK in wellness allowance
• A wellness hour each week, use it for walks, running, or working out – whatever you need to energize

Ready to join the team? Lovely

Applying is super easy. We'd love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application

Additional information

As part of our recruitment process, we conduct a background check on the final candidate. We use background checks from Scandinavian Recruitment Intelligence. Here you can read more about how a background check is done.

Making it personal with AI

We truly believe you'll position yourself best for success in the interview process by being yourself with support from AI, where it makes sense. Later in the process, you will even be expected to use AI. But at the end of the day, what matters is meeting you, the person behind the application.

There is no such thing as a perfect candidate; we're all human, so please, bring your authentic self Don't let AI over-polish your CV or answers to the point where we can't hear your real voice, because that's what we care about the most.