Manager I, Terminal

It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.

The Terminal Manager is responsible for promoting strategic business growth, customer retention and satisfaction as well as marketing the services of the company. This role is responsible for managing terminal personnel and ensuring that all employees comply with applicable safety rules and regulation.

Duties and Responsibilities:

· Enforce all safety rules of the Company and all government agencies, including but not limited to DOT and OSHA; monitor risk.

· Oversee the daily workflow of the terminal.

· Provide timely responses to customer inquiries and proactive communication for delayed loads or potential issues.

· Ensure security, cleanliness, and organization of facility including shop, tank wash, and yard locker rooms.

· Facilitate accurate billing by ensuring accurate dispatch and billing notes, responding to Tank Wash invoice related inquiries, answering all billing related questions in EBE workflow

· Complete Safety Observation Reports and ensure compliance with all training requirement

· Identify opportunities to enhance or improve customer services.

· Audit pre-trips and post-trips for each Driver Manager.

· Recruit, interview, hire, and train new staff.

· Conduct staff meetings to cover safety compliance, service performance, driver hiring/retention, terminal improvements, etc.

· Provide professional development for staff including performance feedback and objectives.

· Audit driver eLogs in PeopleNet Fleet Manager for problem areas

· Coach Driver Managers on Terminal / Driver Manager Scorecards and ensure accuracy of driver assignments.

· Handle discipline and termination of employees in accordance with company policy.

· Encourage involvement in the quality process toward the goal of continuous improvement.

· Ensure appropriate financial management for location and meet company goals.

· Schedule employees and oversee work assignments.

· Develop environmental compliance and safety plans where required.

· Maintain positive relationships with customer contacts in immediate terminal area.

· Understand and follow established policies and procedures in emergency situations.

· Monitor overtime.

· Perform additional duties as required.

Job Requirements

Education and Experience:

· Bachelor's degree or equivalent work experience

· Proficiency with Microsoft Suite applications including Word, Outlook and Excel

· Staff supervision experience

· Familiarity with DOT and OSHA regulations

· Experience managing a location of similar scope

· Prior experience as a dispatcher or driver

· Some travel to corporate office and other locations

· Willingness to work a flexible schedule

· Valid driver's license and ability to meet company driving requirements

Preferred Qualifications:

· 7+ years of related experience preferably with liquid bulk

· Experience using the TMW system

Essential Qualifications:

· Proven ability to motivate, develop, and mentor staff in order to optimize their performance

· Strong organizational and analytical skills

· Solid communication skills and attention to detail

· Ability to work effectively with all levels of the organization

· Ability to be flexible and adapt to change

· Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion

· Demonstrate a positive, proactive and motivated attitude

· Proven focus on continuous improvement in the workplace

· Ability to adapt to change in a fast-paced organization

· Proven problem solver, anticipates challenges and is both responsive and resourceful

Language Skills

· Ability to read, write and speak English proficiently

Physical Demands

· While performing the duties of this job, the employee is regularly required to talk or hear.

· This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.

· Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Ability to operate in a constant state of alertness and safe manner.

Work Environment

· The position typically operates in a standard office environment.

· This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.