Customer Experience Officer

Customer Experience Officer (CXO) to Runway Safe

Runway Safe Group
|
Linköping, Sweden or Logan, New Jersey, USA

Full-time | Executive Leadership | Reports to CEO

Safe airfields for everyone.

Runway Safe Group (RWS) is a global niche leader in runway safety solutions. Their mission is to improve runway operations and safety by providing knowledge and value-adding solutions to the aviation industry. With a global footprint across six continents and physical presence in Europe and North America, they help more than 80 airports to
do more with less
— more safety, more efficiency, more sustainability.

The Opportunity

Runway Safe is, together with the recruitment & executive search partner How2Grow, looking for a
Customer Experience Officer (CXO)
to join their executive leadership team and take full ownership of their commercial process and customer journey — from the first interaction to long-term partnership. The new CXO will lead all customer-facing functions globally, including Marketing, Sales, Account Management, Application Engineering, Construction Management, and Field Services, building a seamless, proactive, and value-driven customer experience.

This is a strategic and hands-on leadership role at the heart of their growth journey — shaping their commercial strategy, developing their people, and ensuring every interaction with Runway Safe. This reflects their commitment of being a trustworthy and innovative safety partner.

What You'll Do

• Lead and grow a global customer experience organization across Europe, the US and beyond.
• Drive commercial excellence, customer satisfaction, and top-line growth.
• Build strong, long-term relationships with customers, partners, regulators and other stakeholders.
• Develop and execute a unified commercial strategy across all customer-facing functions.
• Strengthen collaboration and alignment between teams, cultures, and geographies.
• Foster a customer-first mindset and a culture of accountability, collaboration and transparency.

Who You Are

You are a dynamic, people-driven leader with a passion for customer experience and business transformation. You thrive in global, fast-growing environments and know how to lead through change. You combine strategic thinking with operational execution and bring out the best in people.

Your background likely includes:

• 10+ years of proven success in commercial or CX leadership roles within international and growth-driven companies.
• Strong understanding of customer journey design, value-based selling and business strategy.
• Experience leading transformation and change — ideally across cultures and markets.
• Background in aviation, engineering, or other regulated industries (a plus).
• A collaborative, curious mindset — you inspire accountability, collaboration and transparency.
• Willingness to travel between Sweden, the US, and global customer sites.
• Academic degree in Business, Engineering, Aviation or related field (Master's preferred).

Why Join Runway Safe

• Purpose:
  Work for a company that makes a real difference — saving lives and protecting high-value assets every day.
• Global Impact:
  Shape how airports around the world operate and evolve.
• Growth:
  Join a company on an ambitious expansion journey with room to grow culture, business and yourself.
• Collaboration:
  Be part of a passionate, entrepreneurial, and innovative international team.
• Reward:
  Competitive compensation, strong benefits, and professional development opportunities.

Location:
Linköping, Sweden or Logan, New Jersey, USA (on-site)

Travel:
Frequent international travel required

Learn more about Runway Safe at

Ready to shape the future of runway safety? Apply now and join Runway Safe on their mission to make safe airfields for everyone.

In this process Runway Safe is working with the recruiting and executive search partners Roger & Johan at How2Grow.