Service Desk Analyst

Service Desk AnalystCountry: Sweden

Santander Nordics is a bank with more than 1,200 colleagues in Sweden, Norway, Denmark and Finland, and proud to be part of Banco Santander, one of the largest banks in the world with a solid history going back more than 160 years.

Our purpose is to help people and businesses prosper and we aim to be the best retail and commercial bank, earning the lasting loyalty of our people, customers, shareholders and communities - through simple, personal and fair banking.

In our organization we foster and value an engaged, challenging and passionate environment that provides opportunities for personal and professional growth. We operate in an ever changing environment, and believe the key to success is innovative involvement, a playful approach to active learning and continuous improvement in our daily work.

We are firmly committed to being a responsible bank in the way we operate, our culture, caring for our environment and giving back to society.

About the role

As a 1st line ServiceDesk Analyst, we think you have a genuine interest within IT and Technology and have general IT knowledge. As well as you enjoy developing within this field and industry. This role requires daily presence (Mon-Fri) at our office. This is a temporary replacement until end of September 2026. Native-level Swedish skill is an absolute requirement.

Tasks and responsibilities in the role include

• Be the friendly and knowledgeable person our clients hear and meet first, as you promptly and professionally address their technical inquiries during drop ins and over the phone
• Skillfully log and manage tickets, ensuring that all pertinent information is accurately captured for further analysis and resolution
• Collaborate with our onsite support teams, efficiently dispatching them to resolve issues that require hands-on assistance
• Provide initial troubleshooting steps and solutions to common technical problems, helping clients get back on track swiftly
• Positive relationships with clients by delivering exceptional customer service with each interaction
• Prepare equipment for clients including laptop installations

Who are we looking for

This role is a good match for you if you are passionate about hardware and software, enjoy working in a collaborative team environment, and are dedicated to delivering high-quality customer support.

When evaluating candidates, we will emphasize the following experience, traits and qualifications

• Good knowledge, understanding experience with a wide variety of industry standard infrastructure hardware, tools, and software
• Proven troubleshooting skills
• High school diploma
• An easy-going, social personality with a structured and forward-thinking approach
• Service- minded
• Native-level Swedish and fluent in English (both written and oral)

We offer

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
  Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

Are you interested?

If you have the right profile, will and enthusiasm, please send your application and CV via the link. You are welcome to contact Asgeir Kløven, if you have any questions about the position.

Additional information

We perform background checks on all relevant candidates. For positions that require authorization and/or confirmation of suitability, a police certificate of good conduct and credit check must be presented. Background check is carried out with prior consent from the candidate.