Manager, Partner Solution Consulting – EMEA NORTH

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the role

We are looking for an experienced and inspirational leader to join ServiceNow and manager the Partner Solution Consulting (PSC) team for EMEA NORTH. You will lead a diverse team of Partner Solution Consultants across multiple countries, driving strategic engagements with our partner ecosystem and supporting demand generation and pipeline growth.

What you'll do

· Lead, coach, and inspire a multicultural pre-sales team from early career to senior consultants.

· Drive the evolution of our partner ecosystem to be AI-native.

· Lead partner Ready-to-Sell enablement and capacity-building initiatives aligned with EMEA South GPC strategies while adapting to regional needs to maximize growth and customer success.

· Support partners' go-to-market execution and joint pipeline generation across EMEA South.

· Collaborate with Global Partner & Channel (GPC) leadership, Sales, Pre-Sales, and Marketing to prioritize efforts and scale partner impact.

· Represent ServiceNow with strategic partners and executive stakeholders as a trusted advisor.

· Support team members' career development and align growth plans with business objectives.

· Monitor and report on Partner SC engagement, workload, KPIs, and ROI, identifying opportunities to optimize and scale.

· Ensure high levels of partner and stakeholder satisfaction through consistent communication and engagement levels.

What we're looking for

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of pre-sales or solution consulting experience, ideally in CRM, AI, or related cloud industries.
• 3+ years managing partner-facing or pre-sales teams.
• Proficiency with ServiceNow AI business transformation platform or technical expertise in cloud software solutions.
• Experience with Global/Regional System Integrators, Service Providers, or Advisory firms.
• Strong leadership, coaching, and team-building skills; experience managing multicultural, distributed teams.
• Data-driven, structured management style focused on outcomes and continuous improvement.
• Proven ability to collaborate across Sales, Pre-Sales, Partner, Marketing, and Product teams to maximize partner impact.
• Excellent communication and storytelling skills for both technical and executive audiences.
• Fluency in English; additional European languages are a plus

Why join us?

This is a unique opportunity to lead at the intersection of partner strategy, technology innovation, and business growth. If you are passionate about enabling partners, developing talent, and making an impact across a diverse region, we would love to hear from you.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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