Key Account Manager

About the job

This position can be based in SWEDEN or FINLAND.

Why this role matters

Join a global, purpose-driven leader that transforms renewable fibre into papers people rely on every day—for educating, communicating, and entertaining. At Sylvamo, sustainability, safety, and innovation are at the heart of everything we do. In the Nordics and worldwide, forests and ecosystems matter—and so do the people who help us serve customers better.

If you're commercially minded, passionate about building relationships, and excited by the idea of shaping an evolving industry, this is a high-impact role with real ownership and room to grow.

What you will do

• Own and grow a portfolio of Nordic key accounts across commercial print and office paper segments.
• Work with paper merchants, printers, converters, retailers, wholesalers, and resellers—influencing how uncoated papers are bought, sold, and used.
• Develop strong, consultative relationships and solve real customer needs.
• Build account plans aligned to market strategy and deliver on revenue, pricing, product mix, and service KPIs.
• Shape market and area strategy with the team.
• Educate customers on Sylvamo' s brands, sustainability leadership, and supply chain strengths; sell across printing and converting and cut-sheet product segments.
• Spot and shape opportunities—challenge the status quo, influence product and channel development, and be the voice of the market inside Sylvamo.
• Maintain strong commercial discipline: pricing, forecasting, credit, rebates, and reporting; share insights on competitors and market trends.
• Collaborate cross-functionally with manufacturing, planning, finance, and marketing to deliver reliable service and outcomes.
• Travel regularly across the Nordics and occasionally to other European markets for team sessions and customer meetings.

What you will bring to the role

• B2B commercial skillset: account management, pipeline building, negotiation, prospecting, and delivering results with integrity.
• Industry experience in paper or packaging is helpful—but not essential. We value character, capability, and curiosity above tenure.
• Experience working for a manufacturer in sales would be a plus.
• Financial acumen: pricing, mix optimization, risk control, and cost management to drive profitability.
• A natural relationship builder, credible with stakeholders from mill operations to C-suite; confident communicator in Swedish or another Nordic language, plus English.
• Bias for action: organized, self-starting, and resilient in a changing market.
• Early career ready: If you have 1–5 years in sales/commercial OR strong drive to learn, we'll coach you to succeed. Experienced candidates are equally welcome.
• Fluent Swedish or another Nordic language plus strong business English

Why Sylvamo

• A global leader with mills in Europe (Sweden & France), Latin America (Brazil), and North America.
• A company committed to innovation and sustainability, improving every year to protect forests and ecosystems.
• An inclusive culture that values differences and supports development—where success is recognized and rewarded.
• Real impact in a large, essential industry—a global player with strong Nordic roots and a leading Swedish manufacturing asset.
• A positive, collaborative team environment—join a diverse European commercial team with varied backgrounds and experiences.
• A company that challenges itself to improve—for customers, employees, and shareholders.

Rewards & Benefits

Competitive salary, pension, company car, sales incentive program. Safety is fundamental—we'll support you with training and tools.

How you'll succeed

Ethics & integrity
• Customer focus
• Problem solving
• Time management
• Negotiation
• Presentation
• Action orientation
• Creativity
• Priority setting
• Perseverance
• Clear reporting
• Timely decisions
• Self-development
• Drive for results
• Accountability
• Dealing with ambiguity
• Organizational agility
• Business acumen
• Comfort with senior stakeholders
• Safety leadership
• Partnership mindset