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Travel Support Advisor in Barcelona
2 weeks ago
We are looking for Icelandic-speaking professionals who value clarity, structure and high service standards. This role is suitable for individuals who communicate directly, remain composed under pressure, and prefer a consistent and organized work environment.
Position OverviewAs a Travel Support Advisor, you will assist travelers and accommodation partners using Your responsibility is to provide accurate information, resolve issues efficiently, and ensure a reliable customer experience.
Contract & Benefits
- 38.5h/week, Monday/Sunday
- Salary: 22,249 gross/year
- Shift: 09:00/20:00 rotative
- 27 days of annual leave
- 3 weeks of structured training
- Multicultural, international environment
- Modern office near Westfield Glories (Barcelona)
- Hybrid model
- Relocation package available (1 month of paid accommodation)
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Support travelers and partners via phone and email, following established procedures
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Provide clear and precise information regarding bookings, payments, and service conditions
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Manage requests such as modifications, cancellations, and technical inquiries
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Mediate between guests and accommodation providers in a neutral and solution-oriented manner
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Document all interactions and ensure compliance with internal guidelines
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Maintain a professional approach in all communication
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Icelandic (C2) and Advanced English
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Strong written and verbal communication with a structured approach
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Proficiency in Office 365, CRM tools and internal systems
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Ability to handle complex cases with calm and consistency
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Reliability, discipline and adaptability to process updates
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Previous customer service experience is an advantage
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Interest in travel and accommodation platforms is beneficial
