Business Developer, New Business Platform
3 days ago
Why we will love you
To be successful in this role, we believe you:
Bring strong experience running, improving and developing business, services, features, and user experience in home furnishing e-commerce, product marketplaces and platform business.
Enjoy working cross-functionally and driving operation, improvement and development in collaboration with product owners, tech, data & machine learning specialists, UX designers & researchers, and subject matter experts (legal, business networks, customer support, marketing, etc.).
Use data, customer insights and P&L to inform decisions and measure business impact.
Have excellent facilitation and stakeholder management skills, capable of driving progress and alignment across teams.
Are entrepreneurial and innovative, thriving in test-and-learn environments with a growth mindset.
Understand home furnishing omnichannel behaviors and know how to engage sellers, buyers, and partners across touchpoints.
Your responsibilities
Drive marketplace growth and profitability by operating, improving and developing the business model, offer, revenues models, and user experience — optimizing for strong engagement, trust, liquidity, commercial and profitability performance across different maturity life stages.
Lead cross-functional squads from the business side, partnering with product, tech, data, UX, and marketing to identify opportunities, shape and deliver high-impact solutions / initiatives and ensure the follow-up to deliver objectives/goals.
Define, own and act on key KPIs, including engagement, retention, and conversion metrics — using insights to identify opportunities, steer priorities, and track business - P&L impact.
Champion users experience, owning end-to-end journeys and ensuring continuous user improvement and optimisation through research, testing and iterating.
Engage internal and external stakeholders, including markets and subject matter experts, to gather inputs, validate assumptions, verify solutions and drive adoption. Support the deployment teams with readiness, learning, and communication activities to ensure smooth implementation of the new features, and services in the countries.
Share learnings and best practices across teams and functions to contribute to the broader commercial and operational health of the platform.
About this work area
We are part of the New Business Platform Category Second-hand team— passionate about building seamless, scalable, and innovative capabilities for IKEA's platform business. We value teamwork, curiosity, a forward-thinking mindset, a can-do attitude — and having fun along the way. Together, we bring ideas to life by simplifying complexity and always keeping the customer at the centre.
The business developers report to the Category Offer and Selling leader. You'll drive the operation, improvement, growth and development of the marketplace based on business priorities as part of B-PDEX squads (business, product, data, engineer and UX) and together others within the New Business Platform and beyond.
The Category team is at the heart of shaping IKEA's second-hand marketplace — using insights and trends to grow the IKEA retail business at lower cost, strengthen the brand, extend product life, and unlock new revenue streams. Together, we're making second-hand a natural part of our omnichannel IKEA offer.
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