IT Service Manager

5 days ago

Jönköping, Jönköping, Sweden Nobia Full time 432,000 - 648,000 per year

Just a kitchen, some might think. But at Nobia, we recognise its deeper essence. It's more than a space – it's the very soul of a home where mornings are greeted, and evenings wind down. It is the place where we connect and unite, share love and memories, recharge and make new ideas come to life. Kitchens set the stage for the stories of tomorrow. Join us in our mission of
Designing Kitchens for Life
What You'll Be Doing
As our new
IT/OT Service Manager
at Nobia Park in Jönköping, you will play a key role in ensuring the operational stability and future development of our highly automated factory. You will be responsible for the operational support of IT/OT systems, including local network operations, server administration and leading the on-site Service Desk team (3–5 direct reports).

A central part of your mission will be shaping our OT services to support shopfloor operators with first-line assistance, coordinating with plant engineers to secure maximum uptime for MES and production-critical IT/OT systems.

You will manage both short-term incident handling and long-term continuous improvements—always with the goal of keeping a complex production environment running smoothly through efficient service management methodologies and best practices.

Your main responsibilities:

  • Work closely with IT Product Owners and key factory stakeholders to implement and refine effective IT/OT support processes.
  • Lead and participate in workshops and design sessions with Operations and Process Owners to shape and enhance service offerings.
  • Guide and support your team in delivering 1st and 2nd line support.
  • Drive proactive maintenance and monitoring initiatives to improve future operations.
  • Participate in the global out-of-hours on-call rotation.
  • Act as a mentor and ambassador for a proactive, service-oriented mindset within the team.

Qualifications

  • Training and/or certifications within ITIL, project management, IT administration and service management.
  • Previous experience in Manufacturing IT or shopfloor support is highly desirable.
  • Strong communication skills in English and Swedish.
  • The role is primarily on-site with occasional home office possibilities and does not require regular travel.

Do you not meet all the requirements above, but feel excited about the role? Don't be discouraged — we still encourage you to apply. In our recruitment process, we determine whether your skills and ambitions align closely enough with the core needs of the position.

Do you think we are a great match?
We look forward to receiving your application before
Dec 31, 2025
.

If you have any questions about the position or the recruitment process, don't hesitate to contact us. We will start the selection process in the beginning of January 2026.

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