Workforce Manager to Workforce Management
2 days ago
The payment industry and the card business are currently being rapidly transformed due to changes in consumer behavior, development of new technologies, new fast-moving competitors and roll-out of new regulations. SEB Kort is the Nordic market leader, both in terms of technology and market share and has set an ambitious strategic agenda to navigate through this.
Are you change driven and want to take part in SEB Kort's transformation journey? Workforce Management & Process team at SEB Kort are now looking for driven, analytic and service minded person.
About the role:
To adapt to the changing industry, meet customer expectations and the strategic agenda we´re on a transformation journey and are now looking for a Workforce Manager to join Team WFM & Process. The team currently handles scheduling and forecasting for our 1st line, real-time optimization, process optimizations and improvements. As a Workforce Manager you will be responsible for the telephony architecture in SEB Kort. In this role, you will have close collaboration with others in WFM & Process and other telephone responsible in SEB Group in order to optimize accessibility in our various channels.
Your overall responsibility will be (but not limited to)
· Telephony architecture in SEB Kort
· Develop and deliver data-driven analyses for leadership and key stakeholders
· Communication with stakeholders
· Workforce Management related tasks such as scheduling and real time optimization
Who we are looking for
We are looking for you who have great personal drive, the ability to switch between small details and large overall issues, that you can put yourself in the perspective of the customer, the employee and SEB Kort. You enjoy clear routine tasks as well as quickly throwing yourself into a new project and quickly coming to a decision. You are a good communicator and you should have experience working in Excel and Calabrio. We see that you have previous experience of working in a contact center.
Qualifications:
• Detail oriented
• Great communications skills in a Nordic language and English, both oral and in writing.
• Customer focused
What we offer
• Extensive training and learning opportunities
• Work-life balance
• Friendly and welcoming culture
• Empowering environment
Do you want to be part of SEB?
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.
Since we select candidates continuously, feel free to send in your application today via the link in this ad, but no later than 9th of November 2025. If you have questions about the position, please contact Veronica Stenroos, Head of WFM & Process at , but we will not process applications via email.
Please be aware that our final candidates undergo background checks, a process that includes for example identity control, verification of qualifications, credit checks, company engagements and criminal records checks. In some cases, we also apply random drug checks.
SEB Sweden has a redeployment responsibility, why this position might be covered by internal redeployment.
Learn more about working at SEB on our Career website or through our Career podcasts.
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