Account Manager

Join the planet's most important fight

Normative is now looking for a Account Manager for our team

Normative is accelerating the transition to a net zero world. We provide science-based carbon accounting software and tailored advice from net zero experts, enabling companies to reduce their carbon footprints.

Our Account Management team combines people skills and customer management experience to steer companies towards net zero. The Account Management function works hands-on with our customers to support them on their journey, working closely with and alongside the Climate Strategy team. The Account Manager's responsibility is to provide strategic insight and support, as well as a commercial partnership; this includes owning the renewal, add-on and upsell conversations with customers.

What you will do:

• You are the trusted person for our customers, with whom you'll build long-term relationships.
• You have an analytical and commercial mindset - you'll be able to interpret information from individual customer requirements to help them meet their business objectives through Normative.
• You are confident with conducting commercial discussions and identifying potential growth and upsell opportunities.
• You are motivated by seeing an account grow and move towards net zero, whilst achieving a personal and team target.
• You are driven to find a win:win solution for both Normative and the customer with a collaborative approach.
• You help our customers understand Normative and drive interest for additional product and service offerings. This will accelerate their journey towards net-zero carbon emissions.
• You are proactive in customer initiatives leading to high satisfaction, retention and growth.

Experience we're seeking:

• You have excellent communication skills in English, both written and verbal, and are able to manage stakeholders at all levels.
• You have 2+ experience in an account management role or similar, where you are used to supporting customers through their lifecycle, from onboarding to renewal.
• You are able to manage multiple accounts and contacts through strong prioritization skills.
• You have experience in working within SaaS customer management, with strong negotiation, presentation and interpersonal skills.
• You are able to demonstrate a consistent history of delivering and exceeding revenue targets.
• Salesforce proficient.

We also believe you are:

• You are organized and you know how to prioritize multiple tasks and projects at the same time.
• You are excited to work with customers and support them on their sustainability journey.
• You thrive in a fast-paced environment and take ownership of finding the most effective solutions for our customers.
• You are able to demonstrate when you have applied a sense of urgency to numerous commercial scenarios.
• You must be able to demonstrate and talk through previous commercial wins and customer growth situations.
• You push yourself to meet and exceed goals.

Location

Normative has offices in Stockholm, London and Copenhagen. For this role you will be located in our office in London or Stockholm.

At this time we are not able to offer relocation or VISA support for this position.

Benefits

• Annual merit-based salary reviews
• 30 days/year of paid vacation + up to 2 additional days off
• Pension Offering
• Parental leave top-up
• Group Life Insurance
• Workers Compensation and Health Insurance through our provider Vitality
• Social and team-building activities (off-sites, after works, winter/summer parties)
• An opportunity to make a real positive impact on the world
• A friendly, supportive and humble working culture

We review our benefits packages on a regular basis and might modify our benefits from time to time

How to Apply

We adopt a continuous selection process, so please make sure to apply with your CV in English.

Our interview process consists of 4 stages:
1. Screening interview with a member of our Talent Acquisition team

1. First interview with the hiring manager

Online Personality & Logic assessment
3. Practical case interview with members of the Sales team

1. Values Interview

We're committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We assess candidates based on their experience, skills and unique talents and evaluate everyone against the same criteria.

Normative handles sensitive financial data and we will therefore conduct a background check before hiring any candidate.