Partner Success

Location: Stockholm (Campus Solna, Karolinska Institute)

The Opportunity

Cellcolabs is looking for a Partner Success & Activation Manager to join our growing Partner team and help activate, engage, and grow our global network of medical partners.

In this role, you'll work with partners who have signed with Cellcolabs - including physicians, clinics, and longevity-focused groups - and ensure they move from signed to active, educated, and referring patients to our clinical trials. You will own, and in some cases co-own, the partner journey post-signature and be responsible for maintaining continuous engagement through structured outreach, education, and follow-ups.

Success in this role is measured by partner activity level, engagement, and referral performance. This is an ideal role for someone who enjoys relationship-building, proactive outreach, and operational ownership in a fast-paced and mission-driven environment.

Key Responsibilities

Partner Onboarding & Activation

Own the onboarding process for new partners, ensuring they receive the right materials, education, and support.
Proactively guide partners through their first activation steps.
Follow up consistently to move partners from onboarding to first referral activity and beyond.

Ongoing Partner Engagement

Act as the primary point of contact for a portfolio of partners.
Maintain a structured outreach plan through calls, emails, updates, webinars, and events.
Share ongoing updates, educational content etc to keep partners informed and engaged.
Identify inactive or low-engagement partners and take action to re-activate them.

Partner Education & Enablement

Ensure partners understand current treatment programs, referral pathways, and follow-up processes.
Support and coordinate partner training, webinars, and educational touchpoints.
Maintain and continuously improve partner-facing materials such as onboarding guides, referral instructions, FAQs, and educational content.

Performance Tracking & Reporting

Track partner activity, engagement, and referral metrics using Hubspot.
Maintain accurate partner data and reporting, ensuring correct attribution of referrals
Share activity and performance updates with partners to support transparency and keep them involved

Systems & Cross-Functional Collaboration

Support the development and improvement of partner communication systems and workflows, including automation where appropriate.
Work closely with Partnerships, Clinical Advisory and Marketing teams to align on messaging, materials, and processes.
Share partner insights internally to improve activation flows and partner experience.

Who You Are

Structured, proactive, and reliable, with strong follow-through
Comfortable owning relationships and driving engagement through regular outreach
Clear and confident communicator in both writing and live conversations
Relationship-driven and comfortable working with senior medical professionals
Curious and motivated to learn about healthcare, biotech, and regenerative medicine

Qualifications

Bachelor's degree in business, life sciences, or a related field
A few years of experience in partner success, account management, customer success, or a commercial role
Experience from a fast-paced environment (startup, scale-up, consulting, or similar)
Experience working with CRM systems (HubSpot is a strong plus)
Fluency in English required; Swedish is a strong plus

About Cellcolabs

Cellcolabs is a leading biotech impact scale-up on a mission to revolutionize healthcare through the large-scale production of Mesenchymal Stem Cells (MSCs). MSCs have shown strong potential in preventing and treating a range of diseases, and through efficient, GMP-approved production, Cellcolabs enables the advancement of MSC-based therapies globally.

With 20 years of research from the Karolinska Institute, GMP approval by the Swedish Medical Products Agency, and backing from leading life science entrepreneurs and impact investor Norrsken Launcher, Cellcolabs is headquartered in Stockholm and operates globally.

Why Join Cellcolabs?

Fast-Tracked Growth: Accelerate your development in a high-impact, fast-moving organization
Meaningful Work: Contribute to the future of healthcare, longevity, and preventive medicine
Supportive Culture: Join a driven, collaborative team with big ambitions and a flat structure

Ready to Make an Impact?

If you're excited about building strong, active partnerships and want to play a key role in scaling a global biotech company, we'd love to hear from you.

Apply today and help us redefine the future of healthcare
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