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Product Operations Specialist

2 weeks ago

Stockholm, Stockholm, Sweden H&M Full time 60,000 - 120,000 per year

Job Description

ABOUT THE ROLE

As a Product Operations Specialist within our Commercial Development & Growth function, you will be at the heart of enabling product excellence across our organization. This is a strategic and facilitative role, supporting our Product Managers and cross-functional teams to deliver impactful, AI-driven solutions across global initiatives. You will work closely with value stream managers (Inspire & Guide, Buy & Confirm, New Businesses), regional teams, and Strategy & Steering to ensure alignment, efficiency, and value creation.

This is a unique opportunity to shape a relatively new function, where you'll help define how we create value, build trust, and scale product operations in a complex, global organization.

WHAT YOU'LL DO

  • Act as a key enabler for product teams by supporting PI Planning, Quarterly Business Reviews (QBRs), and product development lifecycle activities
  • Facilitate upskilling sessions, create and maintain templates, and drive product documentation best practices.
  • Collaborate with Product Managers to align on strategic direction, roadmaps, and prioritization frameworks (e.g., RICE, OST).
  • Support the use of customer journey mapping and opportunity solution trees to drive product discovery and delivery.
  • Champion the use of tools such as Miro, Confluence, and Jira to streamline collaboration and transparency.
  • Facilitate cross-functional collaboration across AI, Tech, and Business functions to ensure timely and value-driven delivery.
  • Track and manage risks, dependencies, and issues across product teams.
  • Drive continuous improvement in product operations by identifying gaps and proposing scalable solutions.

WHO YOU'LL WORK WITH

You'll be part of a global, cross-functional team of 20 data analysts, 2 design operations specialists, and 3 product teams. You'll work closely with value stream managers, regional stakeholders, and strategy leads to ensure product coherence and delivery excellence.

WHO YOU ARE

We're looking for people who have:

  • Experience in Product operations, product management, project management, or scrum master roles in a tech-driven environment.
  • Experience working in complex enterprise systems and navigating matrixed organizations.
  • Experience working in agile environments and using agile methodologies to drive lean product development.
  • Experience in using tools like Miro, Confluence, Jira, and frameworks like RICE, OST, and customer journey mapping.

And people who are:

  • Able to facilitate workshops, planning sessions, and retrospectives.
  • Able to translate business needs into actionable product operations strategies.
  • Able to build trust and alignment across diverse stakeholders.
  • Able to drive clarity in ambiguous and evolving environments.
  • Passionate about continuous improvement and growth

WHY YOU'LL LOVE WORKING HERE

At H&M Group, we believe in empowering our people. You'll be part of a forward-thinking team that's shaping the future of product management through AI, innovation, and collaboration.

We offer:

  • A global staff discount across all H&M Group brands.
  • Inclusion in our H&M Incentive Program (HIP).
  • Access to global development opportunities and a vibrant, inclusive culture.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.