Konsultstöd – Knowledge Management

4 days ago

Halmstad, Halland, Sweden Rasulson Consulting Full time

Konsultstöd – Knowledge Management & IT-dokumentation

Rollbeskrivning
Vi söker en konsult med erfarenhet inom Knowledge Management och IT-dokumentation. Uppdragets mål är att skapa en dokumentationsstruktur som är AI-anpassad, lätt att söka i och relevant för olika målgrupper. Arbetet ska följa ITIL-processer och etablerade best practices inom knowledge management för att stärka organisationens långsiktiga kunskapshantering.

Uppdraget omfattar hela kedjan – från nulägesanalys till implementering och överlämning. Du kommer att kartlägga befintlig dokumentation i ServiceNow och andra källor, identifiera brister och utveckla en målbild för framtida dokumentationsstruktur. Arbetet inkluderar även utformning av riktlinjer, etablering av arbetsflöden och konfiguration av ServiceNow för effektiv hantering av kunskapsartiklar.

Arbetsuppgifter

  • Genomföra inventering och nulägesanalys av befintlig dokumentation

  • Utforma målbild, struktur och metadata för AI-anpassad dokumentation

  • Etablera riktlinjer och arbetssätt för skapande, granskning och publicering

  • Implementera och konfigurera Knowledge Management i ServiceNow

  • Säkerställa kvalitet, sökbarhet och relevans i dokumentationen

  • Genomföra utbildning och överlämning till organisationen

Krav

  • Minst 4 års erfarenhet av Knowledge Management och ServiceNow Knowledge Management

  • God förståelse för ITIL-processer och AI-läsbar dokumentation (metadata, taggning, strukturerad text)

  • Erfarenhet av liknande uppdrag med fokus på best practice och kvalitetssäkring

  • Flytande svenska i tal och skrift

Meriterande

  • Erfarenhet som IT-dokumentatör

  • ITIL 4 Foundation-certifiering

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist – Knowledge Management (CIS-KM)

  • Knowledge-Centered Service (KCS) v6 Practices Certification

Omfattning: 100%
Start:
Längd: Till
Plats: Halmstad

Om Rasulson Consulting
Rasulson Consulting är ett specialiserat bemannings- och rekryteringsföretag inom IT-sektorn. Vi samarbetar med både etablerade teknikbolag och innovativa startupföretag för att erbjuda attraktiva karriärmöjligheter för dig som vill utvecklas inom digitalisering och IT. Genom vår djupa tekniska kompetens och vårt omfattande nätverk matchar vi rätt konsult med rätt uppdrag – snabbt och träffsäkert. Hos oss får du personlig rådgivning, kontinuerlig återkoppling och möjlighet att ta nästa steg i din karriär.

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