Customer Service Coordinator

Customer Service Coordinator
 

Do you want to make a difference by developing and ensuring access to key lifesaving medical device products? All this in a global business who refuse to compromise when it comes to caring for people.

We are looking for a Customer Service Coordinator to join our great team at Customer Service department in Ängelholm. You will have a key role to make sure we deliver value for our customers. The role handles all demand, order, and logistics planning from HemoCue to our customers. This position is the back-office support for the HemoCue Sales Leaders. It requires to proactively engaging with sales leaders, distributors, and end customers to understand demand and deal status and recommending actions to increase customer satisfaction and to accelerate opportunities through the sales cycle. You will report to the Manager Customer Operations.

At HemoCue, our vision is to do things easier, to do things better, and to do them right.We offer you an exciting possibility to join our fantastic team creating tomorrow's solutions for Point of Care testing making peoples life's better.

In this role, you will have the opportunity to:

• Order and export document handling for assigned export markets & Swedish markets
• Provide support to responsible Sales Leader in specific markets/regions
• Order, billing, and credit handling for service as well as complaints
• Updating and administrating systems with current customer data
• Actively work with process improvements in Customer Operation

The essential requirements of the job include:
We believe that the following formal qualifications will improve your chances of success:

• Experience and/or education in export handling, freight forwarding and logistics
• Highly organized and ability to work independently
• Great communication skills, communicating both with internal and external contacts
• Act as a central figure in coordinating and managing the customer operation with a holistic view
• Fluent in Swedish and English

It would be a plus if you also possess previous experience in:

• Transport coordination/freight forwarding
• Export documentation (e.g., Incoterms, documentation from Chamber of commerce, shipping documents)
• Trade Compliance

Personality
To succeed as a Customer Service Coordinator you need to be systematic, flexible and having an extrovert personality. You also need to value good teamwork and enjoy being in the frontline.  Furthermore, we believe that a "can do"- attitude and ability to prioritize in a fast-paced environment is key. You also enjoy working in a company that aims to continuously improve, both in terms of equipment and processes.
 

We offer you

A unique opportunity to work in the field of medical technologies, where knowledge sharing, and professional respect combine to make it both fun and meaningful to go to work. Both in Sweden and abroad you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly impact other people's lives. We offer you 'freedom with responsibility', opportunities for training and career development.

At HemoCue we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for HemoCue can provide.

Please apply in English by upload your CV and personal letter. In accordance with our GDPR policy we are deleting all applications once the position has been filled.

Please be aware of longer handling time due to vacation period. Therefore, the recruitment process will continue in January But don't miss the opportunity, apply today.

For further information, please contact Manager Customer Operations & Warehouse, Frida Tange at tel or Director HR, Christina Jonéus at tel
 

Union contacts: Henrik Pommer, Unionen, or Katarina Cooper, Akademikerföreningen,

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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