Second Line Support Manager within eHealth

Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 1000 employees in several countries.

The position

As our Second Line Support Manager you will lead Cambio's team of technical specialists handling complex customer issues escalated from first line. This team plays a vital role in ensuring that healthcare professionals can rely on our systems every day. Your mission will be to secure fast, accurate, and high-quality resolution of escalated cases, and to drive continuous improvement in our support processes.

In this role, you will work closely with our development, operations, and product teams to analyze issues, identify root causes, and implement lasting solutions. You will also ensure that the team follows ITIL best practices, maintains high-quality documentation, and meets internal and contractual service level targets.

As part of Cambio's Customer Support leadership, you will contribute to defining ways of working, tools, and governance frameworks that ensure excellent delivery and customer satisfaction. This role will give you the opportunity to shape the 2nd line function as we scale our support capabilities for a growing customer base in the Nordic healthcare sector.

"Join me and our support team on an exciting journey where we together shape the future of support for eHealth and welfare. For me, it's about creating a support organization that truly makes a difference for people — where innovation and customer focus are at the heart of everything we do. We do this together with dedication, drive, and amazing people, and I look forward to welcoming you to our team, where we learn from each other and have fun along the way." - Anton Junér, Head of Customer Support

About you

You are a technical leader who enjoys solving complex problems and coaching a skilled team of specialists. You thrive in a structured environment, can analyze data to drive improvements, and have strong collaboration skills across departments. You are comfortable prioritizing under pressure and enjoy contributing to long-term operational improvements that enhance customer experience.

At Cambio, we value initiative and personal growth. Our culture is built on Trust, Care, and Together—values we believe are important to both our work and our people. It's important to us that you recognize and identify with these values.

Requirements

• • 3+ years of experience leading technical or second line support teams
• • Proven experience in incident and problem management
• • Solid understanding of ITIL processes, ITSM tools, and support infrastructure
• • Proven leadership and coaching skills
• • Experience collaborating with development/engineering teams
• • Fluent in Swedish and English, written and spoken

It's a bonus if you

• • Have healthcare IT experience or knowledge of regulated environments
• • Have managed larger technical teams or multi-location teams
• • Are experienced in root cause analysis (RCA) and process improvement initiatives

Additional information:

Place of employment: Linköping

Scope: Full-time, hybrid work model (three days per week in-office)

Form of employment: Permanent employment, 6 months trial period

Additional Information: The role involves access to sensitive information, therefore a background check will be conducted on the final candidate.

We review applications and conduct interviews on a rolling basis, so we encourage you to apply as soon as possible via the link.

We look forward to receiving your application

CAMBIO- FOR A HEALTHIER TOMORROW

Welcome to a company where healthcare is improved every day. Here you will work with leading technology in a collaborative, trusting and empowering environment where your contribution will be appreciated and celebrated. In our caring culture you will have the opportunity to pursue different paths of professional growth. Seize the opportunity to do the most important work of your life. Read more about us here

A healthier tomorrow also means taking care of those who make it possible -explore our employee benefits

Learn more about our recruitment process here

Are you interested in Cambio but you don't feel that this position is the perfect match? Check out our other open positions at our career site.