Head of Customer Success

3 days ago

Stockholm, Stockholm, Sweden Xbrandify Full time 120,000 - 240,000 per year


Join Xbrandify as a Partner – Customer Success & Experience Leader

Start Date: March 2026

Location: Hybrid / Remote

Compensation: Equity-based partnership for the right candidate

Languages: Swedish and English fluency is a must


About Xbrandify

Xbrandify is redefining how brands connect with their audiences by blending travel, experiences, events, and commerce into one seamless ecosystem. Our AI-powered platform helps brands launch immersive experience hubs featuring curated trips, exclusive benefits, and shoppable content. We drive loyalty, community, and growth through integrated commerce and engagement tools that elevate brand equity and unlock new revenue streams.

We're not just building a product we're shaping the future of experiential commerce.


The Opportunity

We're looking for a visionary Customer Success Partner to join our founding team. This isn't just a job it's a chance to co-create the future of Xbrandify alongside the founders. For the right partner, equity is on the table.

You'll play a pivotal role in shaping how our clients experience the platform, ensuring satisfaction, retention, and long-term success. You'll work closely with cross-functional teams to turn insights into strategy and strategy into impact.

If you've ever dreamed of leaving your mark on the future of travel, events and e-commerce this is your moment.


What You'll Do


• Build and nurture strong relationships with clients and partners


• Analyze customer data to identify trends and opportunities


• Develop and execute strategies to drive engagement and retention


• Collaborate with product, marketing and tech teams to enhance the customer journey


•
Represent the voice of the customer in strategic decisions


• Help shape the culture and direction of a fast-growing startup

What We're Looking For


• Proven success in customer satisfaction, retention, and relationship-building


• Strong analytical and strategic thinking skills


• Experience in SaaS, AI, loyalty, community, or e-commerce ecosystems


• Excellent communication, organization, and problem-solving abilities


• Ability to thrive independently in a remote-first environment


• Bonus: Leadership experience in travel, events, community, or brand marketing


•
Fluency in Swedish and English is essential

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