Service Enablement Specialist

5 days ago

Mölndal, Västra Götaland, Sweden Wellspect HealthCare Full time 900,000 - 1,200,000 per year

About the role

Do you love turning business needs into smart, scalable solutions? As
Service Enablement Specialist
, you will connect business needs with CRM and IT solutions—ensuring our service teams have the tools and workflows to deliver exceptional support to the users of our medical solutions. This is your chance to shape how service operates globally, driving efficiency and impact in every interaction.

Why us
?

At Wellspect, we are building the new Global Commercial Operations office, where we strive to drive commercial success across all our subsidiaries through commercial excellence, customer engagement programs and business intelligence. You'll have the opportunity to have a real impact on our global commercial strategy, having a broad exposure with multiple functions in our headquarters and the markets where we operate. You'll be joining a diverse international team of talented individuals, with high ambitions to shape the future of Wellspect commercial go-to market model.

What are we expecting from you?

We expect you to
make complexity simple and service seamless
. In this role, you will:

  • Act as a trusted connector between business and technology.
  • Build processes and tools that empower service teams to deliver exceptional customer experiences.
  • Drive operational excellence through data, insights, and collaboration.

Key Responsibilities
:

Process Optimization

  • Improve CRM case management and ERP workflows to reduce resolution time and errors.
  • Develop SOPs and service knowledge resources that enable consistent, high-quality interactions.
  • Track service KPIs and use insights to drive continuous improvement.

Enablement & Collaboration

  • Translate business needs into clear technical requirements for CRM and IT teams.
  • Create training materials and enablement tools that empower service teams globally.
  • Partner with cross-functional teams (Sales, Marketing, IT) to streamline processes and enhance customer experience.

Change & Service Excellence

  • Support change management initiatives that embed best practices and compliance into service operations.
  • Identify gaps in customer service workflows and implement solutions that improve efficiency.
  • Champion a customer-first mindset across all service enablement activities.

What You Bring:

  • Minimum of 2 years in service operations, enablement, or process improvement.
  • Familiarity with CRM and ERP systems (Salesforce experience is a plus).
  • Analytical mindset with proven ability to translate business needs into technical solutions.
  • Experience in call center environments and/or frontline customer services
  • Project Management and proven process improvement is a plus.

We will assess applications on a continuous basis and encourage you to send in your application as soon as possible.

We look forward hearing from you

Location is Molndal / Gothenburg (Sweden), hybrid setting.

Don't meet every single requirement? Studies have shown that women, people of color, LGBTQ+ and disabled people are less likely to apply to jobs unless they meet every single qualification. At Wellspect we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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