Service Desk Agent

Service Desk are now looking for a Service Desk Agent to join us on a fixed term contract

Are you passionate about delivering outstanding customer service and eager to be part of a dynamic, forward-thinking team? We at Foxway Service Desk are currently looking for a Service Desk Agent to join us on a 6-month fixed-term contract.

Responsibilities as a Service Desk Agent

In this role, you'll be at the heart of our operations—managing all incoming customer orders and ensuring a seamless experience through effective communication, issue resolution, and collaboration across departments.

About the Role

As a Service Desk Agent, you'll be a vital point of contact between our customers and internal teams. Your main responsibilities include:

End-to-end handling of customer order administration.

Registering, planning, releasing, and monitoring customer orders according to SLAs or agreed delivery dates.

Proactively managing the order backlog, including regular updates of delivery statuses in ERP systems and communication platforms.

Resolving order-related issues, incidents, and conducting general troubleshooting in close cooperation with other departments.

Supporting continuous improvements in order processes to enhance operational efficiency and customer experience.

Performing administrative tasks related to customer orders.

Ensuring compliance with internal performance targets and service level agreements (SLAs).

Collaborating with internal teams and contributing to the development of internal knowledge bases and process routines.

Who We're Looking For

We believe you are a service-minded and structured professional who thrives in a fast-paced environment. To succeed in this role, you likely have:

Minimum 2 years of experience in a Service Desk, Help Desk, or a similar administrative/logistics-oriented role.

Strong administrative and organizational skills.

Good understanding of operating systems (Windows/macOS) and the Microsoft Office Suite.

Experience working with ERP systems e.g., Jeeves.

Experience working with ticketing systems, e.g., ServiceNow.

Excellent communication skills in both Swedish and English, written and spoken.

Strong ability to prioritize tasks, manage multiple responsibilities, and work independently.

To Thrive With Us, You Should…

Be analytical and confident in making decisions.

Take ownership of your responsibilities with a drive for continuous improvement.

Embrace challenges and enjoy learning in a dynamic and collaborative environment.

Demonstrate high levels of commitment, initiative, and adaptability.

Why Join Foxway?

Be part of a company that drives circular and sustainable innovation.

Work in a supportive, engaging, and fast-paced culture.

Enjoy opportunities for personal and career development.

Access employee discounts via our web store.

Receive competitive pension, insurance, and health benefits.

Interested?

We are reviewing applications on an ongoing basis. If you have any questions, please contact our TA Partner, Ellen Berggren, at

Location: Växjö

Employment type: Full-time, fixed term contract 6 months

This role requires on-site presence at the office at least four days a week to ensure effective coordination and collaboration with the team.

For the right candidate, there is a possibility of extension.