Key Account Manager

This role is responsible for building strong client relationships by understanding their business goals and challenges, while identifying opportunities to expand adoption of IT Security IGA solutions. Success in the position is measured by generate new business and then within client base to grow them, but also by client retention, and growth through proactive account management and the ability to upsell or cross-sell additional offerings.

Understand client business objectives and challenges to identify opportunities for expanding our IT Security IGA Solutions within the client collaboration with internal teams to ensure clients receive tailored, high-quality solutions that exceed expectations. As a trusted advisor, this position plays a critical part in driving revenue growth and strengthening the organization.

• Collaborate with internal teams including sales, Solution sales engineers, solution architects, and partner managers to deliver customized solutions that address client needs and exceed expectations.
• Serve as the primary point of contact for client inquiries, escalations, and issue resolution, ensuringtimelyand effective communication with clients.
• Accountable for driving business development, shaping strategy, and achieving defined business results
• Conduct regular account reviews and business reviews with clients to assess satisfaction,identifyopportunities for upselling or cross-selling, and drive customer retention.
• Providestrategic guidance and thought leadership to clients on industry trends, best practices, and emerging technologies in cybersecurity and IAM.
• Coordinate with sales leadership to developaccountstrategies and track progress towards sales goals.

• Strong business acumen and strategic thinking, with the ability to understand both the company's and the client's business,identifylong-term opportunities, and develop strategies that drive mutual growth.
• Exceptional relationship-building skills with a proven ability toestablishtrust and credibility.
• Excellent communication skills, both verbal and written, with the ability to engage effectively at all levels.
• Proactive, results-driven, and able toanticipateclient needs while delivering high-value solutions.
• Extensive experience engaging and collaborating with C-level executive

• Minimum of 5 years of experience in Key Account Management or similar role, preferably within an international cybersecurity environment.
• Knowledge of Identity and Access Management (IAM)a strong plus.
• Experience selling through a network of partners a strong plus
• Proven experience engaging in and collaborating with C-level executives.
• Fluency in Swedish and English is required
• Outstanding communication and presentation skills.

• We focus on team spirit, mutual trust, independent action and having fun at work.
• We support the compatibility of family and career through a great deal of flexibility in the organization of working hours, mobile working and a kindergarten allowance.
• In addition to an ergonomic and modern working environment, we offer you benefits such as fitness cycling with a job bike, a wide range of sports activities with Hansefit, a subsidized job ticket and much more, depending on the location.
• We are a dynamic, open-minded company that looks to the future and welcomes new ideas that you bring with you.

Pointsharp is a European cybersecurity company founded in 2006. Pointsharp delivers specialized software and services that help organizations secure identities, authorization, access, and data in a user-friendly way. We believe easy-to-use security solutions are the foundation for a safe, modern digital workplace.

We offer a varied and exciting everyday life at an international company that is just at the beginning of our growth journey. At Pointsharp, the employees are in focus. We put a lot of effort into safeguarding our community and culture, a culture that has long been characterized by entrepreneurship and a strong focus on technology. Something that contributes to short decision paths and great opportunities to develop within their role and the company. At Pointsharp, all genders are welcome.

Pointsharp — Security made easy