Customer Support Representative

Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description
Position Overview:
Teledyne FLIR is seeking a highly motivated and detail-oriented Customer Service Representative (CSR) to join our dynamic team at our Teledyne Facility in Sweden. In this role, you will be the primary point of contact for national and international customers, providing exceptional post-sales support related to service, repair, and maintenance of our advanced sensing systems. You will play a critical role in ensuring customer satisfaction by managing service orders, coordinating logistics, and maintaining accurate records throughout the service lifecycle.

This position requires a proactive individual with excellent interpersonal skills, strong organizational abilities, and a commitment to delivering high-quality service. You will collaborate closely with program managers, business development teams, and internal departments to support the growth of our service business. If you thrive in a fast-paced environment, are undeterred by a multitude of diverse tasks, and are passionate about customer care and operational excellence, we encourage you to apply.

Key Responsibilities

• Serve as the primary liaison for customer inquiries, service requests, and order status updates.
• Process Return Material Authorizations (RMAs) and service orders using SAP.
• Prepare and issue quotes for repairs, upgrades, spare parts, refurbished systems, and service maintenance agreements.
• Create purchase requisitions for inventory parts and repairs and interface with procurement team, planners and buyer.
• Oversee the accurate tracking and management of inventory, including raw materials, finished products, and supplies.
• Track and manage incoming and outgoing shipments, including international logistics and ITAR documentation.
• Assist with maintaining compliance with Global Trade Compliance regulations such as visitor management and facility control.
• Assist with maintaining compliance with Environmental Health and Safety regulations.
• Maintain accurate records of repairs, returns, inventory, and document control.
• Coordinate with procurement and supply to create purchase requisitions for inventory and outsourced repairs.
• Support program managers, sales and business development teams with customer data and reporting.
• Respond to customer requests for lead times, pricing, and technical support coordination.
• Perform general administrative duties and assist with office management tasks as needed

Required Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills in English.
• Excellent time management and multitasking abilities.
• High attention to detail and organizational skills.
• Ability to work independently and collaboratively
• Strong work ethic and excellent attendance record.

Preferred Qualifications

• Excellent written and verbal communication skills in Swedish.
• Familiarity with Global Trade Compliance
• Knowledge of SAP, and Power BI
• Understanding of international and domestic shipping processes

HAZMAT certification

• Experience with SAP or similar ERP systems
• Previous experience in customer service, service center coordination, or technical support roles.
• Background in industries such as defense, aerospace, or high-tech manufacturing is a plus.

Special Note
Any previous experience in the following areas would be beneficial: Customer Service Representative, Customer Support/Service Representative, Service Center Support Coordinator, Customer Experience Analyst, Customer Service Office Manager, and/or Global Trade Compliance.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.

The selection process is ongoing, so don't wait.

We may select our final candidate before the advert expires.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.