Support Agent

17 hours ago

Stockholm, Stockholm, Sweden nShift Full time

About Us
nShift
is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role
nShift is on an exciting high-growth journey and we are looking for a Support Agent to join our team in Stockholm, ensuring our customers have a great customer experience.

With nShift products being critical within our customers' end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.

You will work widely with many different types of cases, make demands internally or support our partners with complex troubleshooting - simply a varied everyday life together with your colleagues.

The area of responsibility includes:

  • Technical support, provide technical assistance to customers and partners by phone or email
  • Provide basic training to customers and colleagues
  • Ensure SLA compliance
  • Respond and resolve to customer requests in multiple channels
  • Be "ahead of the workload" through a proactive attitude
  • Participate in building a strong service-oriented team culture where knowledge sharing is central

Competence And Experience
Required professional qualifications:

  • Customer service related work experience
  • Fluency in Swedish and English is mandatory

Advantages to have:

  • Experience working in logistics
  • Interest in IT
  • Knowledge of other languages
  • SaaS company experience

Required Personality Traits And Skill Set

  • Extensive communication and interpersonal skills
  • Positive and team-oriented attitude
  • Structured, organized and independent
  • An ambitious and commercially driven person that has a key interest in customer service.
  • Experience and interest in understanding customers, partners and software product features
  • Strong tolerance for and ability to focus and execute in a changing environment
  • Good ability to work under pressure with high energy and resilience

Please ensure you upload your CV in English
At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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