After Sales Professional

Positec Nordic is seeking an After Sales professional based in Sweden to support our sales team and dealer network. In this dynamic role, you will be instrumental in driving customer satisfaction and loyalty by ensuring seamless after-sales support. You will collaborate closely with dealers and the sales team to identify service opportunities and enhance the overall customer experience.

As a key point of contact for our partners, you will help strengthen relationships, resolve technical and service-related issues, and contribute to the commercial success of Kress—one of the most exciting brands in power tools and garden technology.

This position is based in Jönköping, Sweden.

Positec Nordic has its headquarters in Jönköping, a Sales office in Copenhagen and operates across the Nordic countries. We are in a strong growth phase where we combine the strength of a global group with the agility of a challenger. Short decision paths, straightforward collaboration and trust in individual responsibility are part of how we work.

This role is a great fit if you're a customer-focused professional with a commercial mindset who values ownership and influence. In this After Sales position, you will:

• Support strategic partnerships with dealers and commercial customers by ensuring excellent post-sales service and technical support
• Contribute to profitable growth and help expand Kress distribution through service excellence and customer satisfaction
• Collaborate with the sales team on business development and execution of promotional activities
• Be part of a fast-moving organization where initiative is encouraged and decisions are made quickly

If you enjoy combining service strategy with hands-on action—and making a real impact—you'll thrive in this role.

As part of the After Sales team, you will work closely with the After Sales Manager Nordics and cross-functional departments to ensure a strong market presence for Kress. Your focus will be on delivering outstanding post-sales support, driving customer satisfaction, and contributing to service excellence across the Nordic region.

Your responsibilities include:

• Handle customer communications related to aftersales inquiries, pre- and post-sales advice, and warranty resolutions via email and telephone
• Drive continuous improvement in service processes and customer satisfaction, focusing on key performance indicators such as response time, repair quality, and partner performance
• Collaborate with the After Sales team across Nordic markets to ensure comprehensive service coverage and high-quality support
• Manage and strengthen relationships with dealers, while expanding the service partner network
• Provide training and technical support to dealers, service partners, and key customers to ensure product knowledge and service excellence
• Represent Kress at dealer meetings, industry events, and trade fairs, acting as a key ambassador for the brand

We believe you bring:

• Completed technical training, studies, or a comparable qualification
• Minimum of 5 years of relevant work experience
• A strong technical background and/or high interest in technology
• Proficiency in digital tools and platforms, including e-learning systems, Adobe, and PowerPoint
• Valuable knowledge of the battery-powered garden tool industry
• High attention to detail and accuracy in your work
• Solid understanding of service and after sales processes
• Ability to perform under pressure and meet deadlines
• Capability to work both independently and collaboratively within a team
• Empathy and openness in a multicultural business environment
• Agility, resilience, and a team-oriented mindset
• Strong communication skills in English and Swedish; good communication skills in Finish

Preferred but not required:

• Industry experience, specially in robotic mower technology and commercial battery tools, is a plus

Positec Group is an international company headquartered in Suzhou, China, with more than 4,000 employees worldwide, operating primarily under the Worx and Kress brands. As one of the leading suppliers of robotic mowers, power tools and garden tools, our goal is to offer our customers the right tools and smart ideas for the implementation of their projects.

At our EMEA headquarter in Cologne, we are an open and diverse team of nearly 80 people, consisting of doers, thinkers and analysts. In addition to the contribution that each individual makes to our success story, togetherness also plays a major role for us. We don't just talk about social responsibility, we live it.

"Profit alone cannot inspire a company to become a great company [...] Whether it's developing products that are safe, valuing each and every employee, being a good citizen in our community, or minimizing our carbon footprint; it's all part of our shared dream to build a sincere sustainable company." - Don Gao (CEO Positec Technology)