Head of Collector Ops

ABC Labs is looking for an exceptional Head of Collector OpsABC Labs is a technology-native care provider, diagnostics lab, biobank, and research organisation. Creating unified, exponentially improving, public health productsWe are innovating at the frontier of diagnostics by combining software, robotics, data science, medical consultation, lab automation, and operational excellence to create end-to-end products that span the entire spectrum of user needs - and become exponentially more efficient over time.Founded as an impact project during the pandemic, ABC grew into Sweden's largest COVID-19 testing lab, conducting up to 28% of national testing under public health contracts exceeding $180 million. Our R&D efforts have led to three national screening programs and nine publications.We are now applying this infrastructure to a new frontier: substance abuse testing at workplaces - a complex, highly regulated, and fragmented value chain growing at >10% CAGR across Europe and the U.S., and in urgent need of scalable, intelligent solutions. MissionOversees and coordinates all collector operations at ABC Labs, ensuring seamless execution of both digital and physical sampling activities. Responsible for maintaining a reliable network of trained collectors, securing coverage for all sampling events, and acting as the operational backup for digital and physical collections when needed. This role safeguards the quality and consistency of the sampling process across all client engagements.Areas of Responsibility-> Own and manage the collector schedule, ensuring capacity and backup coverage across physical and digital sampling channels.-> Oversee sampling kit logistics, including coordination of sampling materials, shipment flows, and inventory for both internal and client-facing operations.-> Monitors and maintains quality and compliance in all sampling activities.-> Acts as point of contact for internal teams regarding sampling coordination and field operations.-> Operates with high autonomy and clear ownership of outcomes, ensuring ABC delivers on its operational promises.-> Expected to balance planning and execution, combining logistical oversight with hands-on clinical capability.Ideal Profile -> Operational mindset — strong sense of structure, logistics, and accountability to ensure sampling readiness and quality.-> Clinical background — certified nurse (sjuksköterska or undersköterska), or BMA with practical experience in sample collection or clinical workflows.-> Hands-on leader — comfortable coordinating multiple moving parts while stepping in personally when required.-> Service-oriented — represents ABC's professional standard in interactions with clients, patients, and partners.->Adaptive communicator — able to work effectively with both clinical and corporate teams.Criteria-> Relevant healthcare education (nurse, BMA, or equivalent).-> Ideally a couple of years of clinical or sample collection experience.-> Strong organizational and coordination skills.-> Comfort with digital tools and remote workflows (e.g., digital self-sampling supervision).-> Fluent in Swedish and English, written and spoken.-> Driver's license (B) and willingness to occasionally travel for sampling operations.The Practical StuffBased in Stockholm (some travel may be required)You'll report to the Product Owner and work closely with the Operations ManagerMarket-based compensation, 30 days vacation, and benefitsValid EU work permit required (non-EU citizens must present current visa/permit status)We are committed to diversity and inclusion and welcome applicants from all backgrounds