Customer Success Representative

Qred is a cutting-edge, tech-enabled bank on a mission to revolutionize financing for small businesses across 7 markets in Northern Europe. Our innovative solutions aim to simplify access to financing and enable growth for entrepreneurs. As we scale rapidly, we are looking for Customer Success Representatives for our Swedish and Norwegian markets You will join a collaborative, high-performing team where analytical rigor, customer focus, and curiosity are valued. We celebrate successes, learn from challenges, and support each other's growth.

Our mission is simple: To turn entrepreneurs' visions into reality by offering simple, accessible, and fair financial solutions.

What does the role as a Customer Success Representative involve?
If you're detail-oriented, enjoy helping others, and thrive in a fast-moving environment, this is your chance to make a real impact.

You'll be the first point of contact for our customers - solving problems, answering questions, and ensuring every interaction runs smoothly. From supporting loan applications to helping with invoices, you'll handle a wide range of tasks that keep our operations running seamlessly.

Your Main Responsibilities Will Include

• Be the go-to contact for customers via phone, chat, and email - delivering fast, friendly, and effective support.
• Ensure smooth operations behind the scenes by handling documentation, verifying data, and supporting every step of the customer journey through timely follow-ups.
• Collaborate with Underwriting, Collections, and other teams to improve processes and deliver an exceptional customer experience.
• Help shape how we work by suggesting improvements and scalable solutions that drive growth.

This is a fantastic opportunity to learn the full lending journey from the inside out, giving you a strong foundation to grow into more specialized roles over time.

Qualifications
We are looking for someone eager to learn the ins and outs of fintech operations and build a career in financial services.

• You must be fluent in English (written and spoken) and Swedish.
• Background in customer service or administrative work, ideally with phone and email communication.
• You take full responsibility for accurate administrative execution and demonstrating a keen eye for detail.
• You are motivated to improve processes and expand your responsibilities, while consistently delivering outstanding service and driving customer satisfaction.

What will make you stand out?

• A basic understanding of accounting and financial statements, or experience in a regulated environment, is an advantage, helping you assess customer needs and make informed decisions with confidence.
• Fluency in Norwegian, which will help you communicate effectively with our Norwegian customers.
• Experience in a fintech or high-growth environment is a big plus

Why join us?
This is a unique opportunity to join a growing fintech company that is redefining financial services for small businesses in Northern Europe. You'll work with a passionate and innovative team, participating in creating an environment where employees thrive and contribute to a shared vision of success.

One last thing
This is a full-time, permanent position based in Stockholm. Don't wait to send in your application, we are reviewing applications on a rolling basis. While the start date is flexible, the right candidate can join us immediately.

Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.
Qred is an international FinTech scale-up that specializes in digital financing solutions for small businesses, with operations in the Nordics, Benelux, Germany and Brazil. We are passionate about helping small businesses thrive and grow, by providing them with business loans and credit cards. Right now we're in an exciting phase of our journey that focuses on growth through smart product development and technology fueled by international expansion.