Customer Experience Officer

In this process, Runway Safe is working with the recruiting and executive search partners at How2Grow, and applications will be handled directly via How2Grow.

Runway Safe Group
|
Linköping, Sweden or Logan, New Jersey, USA

Full-time | Executive Leadership | Reports to CEO

Safe airfields for everyone

Runway Safe Group (RWS) is a global niche leader in runway safety solutions. Their mission is to improve runway operations and safety by providing knowledge and value-adding solutions to the aviation industry. With a global footprint across six continents and physical presence in Europe and North America, they help more than 80 airports to
do more with less
— more safety, more efficiency, more sustainability.

The Opportunity

Runway Safe is, together with the recruitment & executive search partner How2Grow, looking for a
Customer Experience Officer (CXO)
to join the executive leadership team and take full ownership of the commercial process and customer journey — from the first interaction to long-term partnership. The new CXO will lead all customer-facing functions globally, including Marketing, Sales, Account Management, Application Engineering, Construction Management, and Field Services, building a seamless, proactive, and value-driven customer experience.

This is a strategic and hands-on leadership role at the heart of their growth journey — shaping the commercial strategy, developing their people, and ensuring every interaction with Runway Safe. This reflects our commitment of being a trustworthy and innovative safety partner.

What You'll Do

• Lead and grow a global customer experience organization across Europe, the US and beyond.
• Drive commercial excellence, customer satisfaction, and top-line growth.
• Build strong, long-term relationships with customers, partners, regulators and other stakeholders.
• Develop and execute a unified commercial strategy across all customer-facing functions.
• Strengthen collaboration and alignment between teams, cultures, and geographies.
• Foster a customer-first mindset and a culture of accountability, collaboration and transparency.

Who You Are

You are a dynamic, people-driven leader with a passion for customer experience and business transformation. You thrive in global, fast-growing environments and know how to lead through change. You combine strategic thinking with operational execution and bring out the best in people.

Your background likely includes:

• 10+ years of proven success in commercial or CX leadership roles within international and growth-driven companies.
• Strong understanding of customer journey design, value-based selling and business strategy.
• Experience leading transformation and change — ideally across cultures and markets.
• Background in aviation, engineering, or other regulated industries (a plus).
• A collaborative, curious mindset — you inspire accountability, collaboration and transparency.
• Willingness to travel between Sweden, the US, and global customer sites.
• Academic degree in Business, Engineering, Aviation or related field (Master's preferred).

Why Join Runway Safe

• Purpose:
  Work for a company that makes a real difference — saving lives and protecting high-value assets every day.
• Global Impact:
  Shape how airports around the world operate and evolve.
• Growth:
  Join a company on an ambitious expansion journey with room to grow culture, business and yourself.
• Collaboration:
  Be part of a passionate, entrepreneurial, and innovative international team.
• Reward:
  Competitive compensation, strong benefits, and professional development opportunities.

Location:
Linköping, Sweden or Logan, New Jersey, USA (on-site)

Travel:
Frequent international travel required

Learn more about Runway Safe at

Ready to shape the future of runway safety? Apply now and join our mission to make safe airfields for everyone.