Head of Customer Success
2 days ago
Find My Factory söker en erfaren Head of Customer Success
Plats:
Stockholm (hybrid)
Typ:
Heltid
Vi på
Find My Factory
är i en spännande expansionsfas och söker nu en
erfaren och driven person inom Customer Success
som vill vara med och bygga upp vårt team från grunden.
Under det senaste året har vi vuxit snabbt och etablerat oss som en ledande plattform för AI-driven leverantörssökning och sourcing. Nu behöver vi stärka vår kundsida med en person som kan leda, strukturera och utveckla vårt
Customer Success-team
.
Rollen
Du kommer att ha en central roll i att:
Bygga upp och utveckla vårt Customer Success-team.
Skapa struktur, processer och arbetssätt för onboarding, uppföljning och kundrelationer.
Säkerställa att våra kunder får maximal nytta av plattformen genom proaktivt stöd och rådgivning.
Samarbeta nära våra team inom produkt, försäljning och utveckling för att skapa en helhetsupplevelse för kunden.
Bidra till strategiska beslut kring expansion och kundutveckling.
Vi söker dig som
Har
flera års erfarenhet
inom Customer Success, Account Management eller liknande roller – gärna från SaaS- eller techbolag.
Har erfarenhet av att
bygga upp team och processer
från grunden.
Är både
strategisk och operativ
och trivs i en snabbväxande miljö där mycket händer.
Behärskar
svenska och engelska flytande
–
andra språk är meriterande
.
Varför Find My Factory?
Vi är ett växande bolag med ett entreprenöriellt team och en kultur där idéer snabbt blir verklighet. Hos oss får du möjlighet att bygga något nytt och långsiktigt – och vara med och forma hur Customer Success ska fungera i en datadriven och AI-baserad framtid.
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