Service Desk Agent

Are you passionate about delivering outstanding customer service and eager to be part of a dynamic, forward-thinking team? We at Foxway Service Desk are currently looking for a Service Desk Agent to join us

What you'll be doing:

In this role, you'll be at the heart of our operations—managing all incoming customer orders and ensuring a seamless experience through effective communication, issue resolution, and collaboration across departments.

This is how your day looks like:

As a Service Desk Agent, you'll be a vital point of contact between our customers and internal teams. Your main responsibilities include:

• End-to-end handling of customer order administration .
• Registering, planning, releasing, and monitoring customer orders according to SLAs or agreed delivery dates.
• Proactively managing the order backlog, including regular updates of delivery statuses in ERP systems and communication platforms.
• Resolving order-related issues, incidents, and conducting general troubleshooting in close cooperation with other departments.
• Supporting continuous improvements in order processes to enhance operational efficiency and customer experience.
• Performing administrative tasks related to customer orders.
• Serve as the first point of contact for all IT-related inquiries via phone, email, or in-person.
• Adhere to Service Level Agreements (SLAs) of customer cases and incidents.
• Guide users through troubleshooting steps and provide clear, non-technical explanations.
• Ensuring compliance with internal performance targets and service level agreements (SLAs).
• Collaborating with internal teams and contributing to the development of internal knowledge bases and process routines.

Who we are looking for:

We believe you are a service-minded and structured professional who thrives in a fast-paced environment. To succeed in this role, we humbly expect that you have:

• Minimum 2 years of experience in a Service Desk, Help Desk, or a similar administrative order and / or logistics-oriented role.
• Strong administrative and organizational skills.
• Good understanding of operating systems (Windows/macOS) and the Microsoft Office Suite.
• Experience working with ERP systems e.g., Jeeves.
• Experience working with ticketing systems, e.g., ServiceNow.
• Excellent communication skills in both Swedish and English, written and spoken.
• Strong ability to prioritize tasks, manage multiple responsibilities, and work independently.

• Be analytical and confident in making decisions.
• Take ownership of your responsibilities with a drive for continuous improvement.
• Embrace challenges and enjoy learning in a dynamic and collaborative environment.
• Demonstrate high levels of commitment, initiative, and adaptability.

• Be part of a company that drives circular and sustainable innovation.
• Work in a supportive, engaging, and fast-paced culture.
• Enjoy opportunities for personal and career development.
• Access employee discounts via our web store.
• Receive competitive pension, insurance, and health benefits.

This role requires on-site presence at the office at least four (4) days a week to ensure effective coordination and collaboration with the team.

Start Date: January 2026

We are reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue, apply quickly