Account & Project Manager

Do you want to be a part of a fast-growing SaaS company that innovates proofreading? Then we would love to welcome you to InformaIT, where technology meets precision.

At InformaIT, we combine innovation and accuracy to make proofreading effortless, reliable, and fast.

For more than 20 years, we have been helping global brands eliminate human error in artwork and content production. Our GMP-validated proofreading software gives the human eye a well-deserved break by ensuring flawless results, saving time, and delivering peace of mind.

Our flagship product, Content Compare, is 100% web-based and free from plugins. All you need is a browser to detect deviations, generate printable reports, and collaborate with ease – anytime and on any platform.

From pharmaceuticals and food and beverages to advertising agencies, our customers rely on us from the first draft to the final print. That is what we call accuracy made easy, and we would love to have you be part of it.

Are you our new Account & Project Manager?
As InformaIT continues to grow, we're strengthening our customer experience and scaling our operations. We're looking for an Account & Project Manager to join our team – someone who thrives at the intersection of client success, project delivery, and long-term relationship building.

In this role, you'll be the
primary point of contact for our customers
, ensuring they derive real value from our products and services. You'll manage both new and existing accounts, oversee multiple projects simultaneously, and collaborate across teams to ensure seamless delivery and satisfied customers.

What you'll do as an Account & Project Manager

• Own client relationships. You'll serve as the main point of contact for key clients. Build trust, strengthen partnerships, and ensure satisfaction across your portfolio.
• Plan and execute account strategies. Develop clear account plans that align client objectives with our business goals. Forecast account health, identify risks, and track opportunities for growth.
• Coordinate delivery and projects. You'll create structured delivery plans, manage timelines and budgets, and guide cross-functional teams in sales, support, and product to deliver quality outcomes.
• Resolve challenges quickly. Manage client requests and issues efficiently. Identify root causes and drive follow-up actions to maintain smooth operations.
• Drive account growth. Spot opportunities for upsell and cross-sell. Collaborate with the team to prepare tailored proposals and statements of work.
• Lead renewals and negotiations. Manage renewals and commercial discussions to secure long-term partnerships and customer loyalty.
• Report and analyze performance. Run account reviews and QBRs, monitor key metrics (CSAT, NPS, renewals, expansion), and provide insights that support continuous improvement.

What We Hope You Bring

• +3 years in account management and/or project management in an international environment.
• Experience in enterprise software/SaaS or technology services.
• Fluent English (additional languages are a plus).
• Excellent communication, stakeholder management, and negotiation skills.
• Strong organization and time management; comfortable juggling multiple accounts and priorities.
• Problem-solving mindset with the ability to navigate ambiguity and implement pragmatic solutions.
• Ability to build and execute strategic account plans for long-term retention and growth.
• Nice to have: Experience with regulated industries (e.g., Life Sciences/Pharma).

How You Work

• Results-oriented and proactive, focused on business impact.
• Analytical, drawing clear conclusions and turning them into action.
• Self-driven, collaborative, and comfortable working closely with the business.
• Low-ego, down-to-earth, and hands-on.
• Pragmatic in how you address challenges.

What's in it for you?
Apart from being part of a fast-growing SaaS company that delivers proven value to customers, you will also be part of a driven, ambitious, and inspiring team, with the opportunity to develop and grow with the company. We are also on an exciting expansion journey, which means you will work towards the global market and different industries.

Please submit your application in English since it is our primary corporate language.

We look forward to hearing from you

In this recruitment process, we will apply psychometric tests from Alva Labs. We use these assessments in our process to ensure we're providing you and every other candidate with a fair chance to show you're a good fit for the role.