Senior Customer Success Manager

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you'll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

We are looking for someone with high energy, an entrepreneurial tempo with the main focus on commercial initiatives to drive retention and revenue growth among our Higher education Enterprise customers. Our next team member understands how to create long-term strategic relationships with customers from all over the world.

We're now looking for a
Customer Success Manager
to join our growing Higher ed team, focusing specifically on our Higher Education customers across universities and academic institutions in EMEA.

About The Role
As a Customer Success Manager – Higher Education, your mission is to ensure our customers gain maximum value from their investment in Mentimeter. You'll drive product adoption, engagement, and long-term success by understanding the unique needs of educational environments and aligning them with our Enterprise solutions.

You'll collaborate closely with Relationship Managers to deliver a seamless customer experience, guiding institutions through onboarding, training, and value realization. With an understanding of the academic world's rhythm, you'll play a key role in adapting our success strategies to align with semester-based cycles, pedagogical goals, and diverse stakeholder groups.

To deliver this outstanding experience, you'll work cross-functionally with colleagues in Product, Marketing, and Sales. You'll serve as a strategic partner on assigned accounts, bridging the gap between customer needs and Mentimeter's solutions.

What Makes This Role Unique

• Be part of a team that's shaping the future of learning in universities around the world
• Help educators create more inclusive and student-centered teaching environments

Join a fast-growing company where your impact and insights directly influence our approach in a key vertical
Who You Are
We're looking for an experienced Customer Success Manager who is passionate about driving customer value and long-term relationships. You bring a structured, proactive, and collaborative approach, with the ability to work across multiple stakeholders and functions.

While experience in the higher education sector is a plus, it's absolutely not required. What matters most is your experience in a CSM role, along with your curiosity, adaptability, and eagerness to understand the unique challenges and opportunities of this space. If you're excited about helping educators and institutions succeed with innovative solutions—and want to be part of a team that drives growth—you'll thrive in this role.

At Mentimeter, we believe in the power of potential. If you bring the right mindset and ambition, this is a place where you can grow quickly and make a meaningful difference.

Responsibilities

• Manage a portfolio of Enterprise customers across the higher education vertical
• Help your Enterprise customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions.
• Partner with stakeholders to ensure they achieve maximum value from Mentimeter
• Collaborate with Relationship Managers to grow and retain accounts
• Deliver webinars, workshops, and data-driven insights to boost usage
• Be the customer's voice internally—inform product, sales, and business development
• Monitor customer health and act proactively to drive better outcomes

Contribute to a scalable, world-class Customer Success strategy
What's Not In Scope

• Closing new deals (done by Account Executives)
• Commercial ownership of existing customers (handled by Relationship Managers)
• Daily support tickets (covered by our Support Specialist)

Support You'll Have

• Strong lead generation from Marketing & Product
• Dedicated Sales, Ops, and Enablement teams
• Tools like PlanHat, Salesforce, Mixpanel, Intercom & more

Skills & Requirements
Must haves for the role:

• Strong proficiency in Swedish communication (written and verbal)
• 2–4 years of experience managing international customer-facing projects—ideally in a SaaS, consulting, or other digital-first, global business environment
• Proven ability to build strong, long-lasting customer relationships, with a genuine passion for client success
• Experience delivering customer trainings, webinars, or onboarding sessions
• Comfortable engaging with C-level stakeholders and navigating complex organizational structures
• Strong multitasking and project management skills—able to lead several customer initiatives and interactions simultaneously
• Excellent interpersonal and relationship-building skills, with a customer-centric mindset
• Strong interest in data and analytics—comfortable using insights to guide conversations and improve customer outcomes
• Fluent in professional-level English—both written and verbal, as we serve users in over 100 countries
• Exceptional communication skills—clear, structured, and able to adapt messaging for different audiences
• Collaborative mindset—able to work cross-functionally with Sales, Product, and Marketing teams

Nice To Have

• Experience working in or with Higher Education institutions or edtech tools
• Familiarity with CS tools like Planhat, Salesforce, or Salesloft
• Additional languages (other than Swedish and English)
• Bachelor or masters degree (field not important)

Please note that this position is located onsite at our office in (Stockholm), with the starting date being flexible yet ideally as soon as possible.

The Recruitment Process Consists Of

• Introduction Interview
• Business Case
• Competence Interview
• Culture Interview
• Reference calls

What Mentimeter Can Offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It's not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.

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