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Finnish Technical Support Agent
3 days ago
Help Finnish Households Take Control of Their Energy
At
Greenely
, we're on a mission to create the best customer experience for the modern energy consumer. We've recently expanded to Finland and are now looking for a
Finnish Technical Support Agent
to be the voice of Greenely for our Finnish customers.
As a
Finnish Technical Support Agent
, you'll help customers get the most out of our smart energy platform - from connecting devices and troubleshooting technical issues to explaining how our optimization features work. You'll be the expert our Finnish customers turn to when they need help.
What You'll Do
- Be the technical expert for Finnish customers: Handle complex technical inquiries about smart meters, battery storage, EV chargers, and energy optimization features.
- Troubleshoot and solve: Diagnose issues with meter connections, app functionality, and device integrations - ensuring customers can maximize their energy savings.
- Guide customers through onboarding: Help new customers connect their devices and understand how to use the Greenely platform effectively.
- Deliver support across channels: Provide first-class technical support via chat, email, and phone in Finnish.
- Collaborate across teams: Work closely with our Nordic support team and product/tech teams to escalate issues and improve our service.
- Contribute to knowledge: Document solutions, identify recurring issues, and help build our Finnish support knowledge base.
What You'll Bring
- Native-level Finnish – this is essential.
- Fluency in English – our internal language.
- Experience from the energy sector – solar panels, batteries, EV chargers, smart meters, or energy systems.
- Strong service mindset with the ability to build lasting customer relationships.
- Problem-solver with a proactive approach.
- Comfortable working in a fast-growing, dynamic environment.
Bonus points
- Technical background – electrician, technician, or relevant technical education.
- Knowledge of the Finnish electricity market
- Swedish language skills.
What Success Looks Like (first 6 Months)
- Finnish customers receive fast, high-quality technical support in their native language.
- Strong resolution rate for technical issues with minimal escalation.
- Positive customer feedback and contribution to high CSAT scores.
- Established collaboration with the Nordic support team and tech teams.
- Growing expertise in Greenely's platform and the Finnish energy market.
Why join Greenely?
- Be part of our Finland journey: Join at an exciting growth phase and help shape how we serve Finnish customers.
- Tech with purpose: Help households reduce energy consumption and accelerate the shift toward a sustainable future.
- Learn and grow: Develop deep expertise in energy technology and smart home solutions.
- Great team: Join a friendly, multicultural team that supports each other.
- Culture and benefits: Wellness allowance (5,000 SEK/year), paid wellness hour, private health insurance, occupational pension, and competitive salary.
Start date:
Flexible
Location:
Stockholm, Sweden (hybrid) or remote from Finland – let's discuss what works best.
Department:
Customer Success
Reports to:
Head of Support
About Greenely
Greenely is on a mission to create the best customer experience for the modern energy consumer through technology. As a digital energy provider, we help people reduce their electricity costs by optimizing their home and car's electricity usage with our smart app. Supported by Nordic venture capital companies, we aim to enable households worldwide to connect, control, and optimize their energy usage. We believe that the best electricity is the one that is never used - a win-win for both wallets and the environment
WE ARE
bold and push the limit.
WE
energize each other.
WE
think like owners.
WE
lead with knowledge.
Please note that we do not accept applications via email as we protect your privacy. We kindly request recruitment agencies to refrain from contacting us regarding this position as we handle our recruitment efforts in-house. Thank you for your understanding.
Greenely is on a mission to create the best customer experience for the modern energy consumer by using technology. We are a digital energy provider that helps people reduce their electricity costs by optimizing the home and car's electricity usage with smart technology in an app.
Greenely, with the support of Nordic venture capital companies, has a mission to make it possible for households all over the world to connect, control and optimize their energy usage. We ultimately believe that the best electricity is the one that is not used at all, both for the wallet and the planet
