Head of Transformation Management Office

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new Head of Transformation Management Office?

As a market-leading credit management company, Intrum has a broad competence in debt collection services and we do business in 20 countries in Europe. We have more than 10,000 experienced employees in our group.

Our business is about helping others. Helping indebted individuals to get out of difficult situations. Helping businesses get paid so they can grow, hire and prosper. Which in turn is positive for the entire economy. You become an essential part of this circle with us, which gives your job at Intrum a deeper meaning. Regardless of your role or title. 

Being at the forefront is everyone's job. As the market leader, it is up to us to be at the forefront. Shaping the industry. Setting new standards. And wherever in the world your Intrum career path takes you, whatever role you play, you will contribute to growth, innovation and impact that makes a real difference.

To have the opportunity to grow. In our organization there are many opportunities to advance, specialize and rotate. Or even try your wings abroad. It's up to you to make it happen. The fact that our business is about helping others – individuals and companies, means that your work also develops on a more personal level. Simply put, you will grow by making a difference.

The role
The role will report to Transformation Director

Location for this position is Stockholm (Sickla) .

Hybrid work. We see that hybrid work, where we as employees can work either from home or from the office, creates opportunities to perform and work effectively in virtual and real environments.

Purpose of role

As a central leader in our ongoing transformation, we are now looking for a Head of Transformation Management Office (TMO). The role reports directly to the Transformation Director and carries overall responsibility for establishing the TMO, driving strategy and governance, and ensuring value realization from our transformation initiatives.

You will build the foundation and capabilities of the TMO across portfolio governance, prioritization, benefits realization, funding decisions, strategic alignment, and cross-squad coordination of delivery, resources, and dependencies. You will also drive excellence in Product Management (Value Streams), agile enablement, and change management and adoption across the organization.

The role carries full people leadership responsibilities, including recruitment of new team members and continuous competence development to build a high-performing TMO team.

Responsibilities of role

• Establish and lead the TMO, including strategy, organisation, and operating practices.
• Ensure portfolio governance, prioritisation, and funding decisions are aligned with strategic goals.
• Lead and embed benefits realisation practices – ensuring value is identified, tracked, and delivered.
• Build and manage Product Management for value streams, in close collaboration with the business.
• Support the organisation in adopting and improving agile methodologies (e.g., SAFe).
• Coordinate delivery, resources, and dependencies across squads and CoEs.
• Lead change management and ensure stakeholder alignment and adoption across the organisation.
• Take full people leadership responsibility, including recruitment, competence development, and team management.

Your Background

We believe you have:

• A relevant university degree.
• At least 10 years' experience in programme/portfolio management, transformation, or major change initiatives.
• Proven track record of establishing and leading transformation or TMO functions.
• Experience in people leadership, recruitment, and competence development.
• Strong knowledge of agile frameworks (preferably SAFe) and product management.
• Deep expertise in benefits management, portfolio governance, and decision-making frameworks.
• Excellent communication and stakeholder management skills at senior level.
• Experience from regulated industries (preferably financial services) is an advantage.

Who are you

• A natural leader with both strategic vision and operational drive.
• Passionate about building teams, developing people, and creating structures that deliver real business value.
• Curious, communicative, and skilled at navigating complex environments.
• You share our values: Empathy, Ethics, Dedication, Solutions.

You act according to our values. Our values ​​are not words. They are everything.

Behind our global expansion and major digital transformation are four simple but powerful values. Ethics. Devotion. Solutions. Empathy. It is the values ​​that drive our everyday life, regardless of how big we become. Others may think they are small things. But for us, they are everything.

Are you curious or have questions?

You are welcome to contact the recruitment manager for more information: Nima Ghorbani, Transformation Director. Please contact the primary recruiter Maja Fransson, HR Business Partner for more information about the application process.  

Only applications received through our online system will be considered.

Do you feel that you might be the right person? Great Apply now. Looking forward to hearing from you