Customer Experience Manager

3 days ago

Stockholm, Stockholm, Sweden Hero Full time 650,000 - 850,000 per year

Customer Experience Manager – Skapa kundresor i världsklass

Är du passionerad för kundupplevelser och älskar att designa sömlösa, minnesvärda kundresor? Vill du jobba nära ledning, marknad och produkt i ett framåtlutat bolag där din kompetens får ett verkligt genomslag? Då kan rollen som Customer Experience Manager vara något för dig.

Om rollen

I denna nyckelroll ansvarar du för att ta ett helhetsgrepp om kundupplevelsen – från första kontakt till lojal kund. Du analyserar kundinsikter, leder förbättringsinitiativ och arbetar proaktivt för att förvandla data till handling. Du blir en central spelare i att skapa en differentierad och minnesvärd kundupplevelse i varje touchpoint.

Dina uppgifter

  • Kartlägga, analysera och optimera kundresan (Customer Journey Mapping)
  • Driva initiativ som förbättrar NPS, retention och kundnöjdhet
  • Leda tvärfunktionella projekt med fokus på kundcentrering
  • Samverka med marknad, produkt, försäljning och kundservice
  • Implementera verktyg och processer för att fånga och agera på kundfeedback

Framgångsfaktorer

  • Starkt affärsfokus kombinerat med empati för kundens perspektiv
  • Förmåga att se helheten men också gå på djupet
  • Erfarenhet av att leda förändringsarbete och driva engagemang internt
  • Vana att arbeta datadrivet och iterativt

Att vara konsult hos Hero – mer än bara ett uppdrag

Hos Hero är du aldrig "bara en konsult". Du är en viktig del av vårt team – någon vi litar på, satsar på och bygger långsiktiga relationer med. Vi tror på nära dialog, schyssta villkor och utveckling som känns på riktigt.

När du arbetar med oss får du trygghet, frihet och tillgång till några av de mest spännande uppdragen i Stockholmsområdet. Men lika viktigt: du får en partner som ser dig, följer upp, firar framgångar och står bakom dig hela vägen.

Vi lägger stor vikt vid att matcha rätt person till rätt uppdrag – inte bara utifrån kompetens, utan också värderingar, drivkrafter och personlighet. För när det klickar, då händer det magiska.

Välkommen till Hero

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