Support Consultant/Specialist

13 hours ago

Gothenburg, Västra Götaland, Sweden TimeEdit Full time 50,000 - 80,000 per year

GothenburgHybridJob DescriptionOur MissionAt TimeEdit, we help universities and colleges run smarter. Our Academic Operations Platform powers 200+ institutions worldwide, redefining how higher education manages its most critical operations - making them more efficient, data-driven, and student-centric.Why You Should JoinWe are scaling fast - growing from 30 to 100 people in just three years, serving customers from Svalbard to Christchurch, New Zealand. Backed by Monterro, one of Europe's leading B2B SaaS investors, we're building the world's leading Academic Operations Platform, continuing our international journey. This role is for you if:You want to shape how a globally scaling SaaS company delivers world-class customer supportYou're energised by a culture where everyone obsesses over driving customer value and improving the productYou love solving complex challenges and turning customer insights into product and process improvementsYou embrace change, thriving in an environment where the product constantly evolves, and new features keep you on your toesYou thrive in a context > control culture (see our culture manifest, here)The RoleAs a Support Consultant at TimeEdit, you'll play a pivotal role in helping our customers' system administrators make the most of our powerful, highly configurable scheduling platform. Since our customers handle 1st line support themselves, your work will focus on 2nd and 3rd line cases, complex, nuanced issues that demand deep understanding of our products and how they fit into each customer's unique setup.You'll collaborate closely with product and engineering teams, acting as the bridge between customer operations and internal development. Success in this role means more than just solving tickets, it's about seeing patterns, spotting opportunities for improvement, and helping shape how TimeEdit proactively supports its 200+ enterprise customers. You'll also be part of ongoing efforts to improve our support processes, ensuring we can serve customers more efficiently and intelligently over time.When you're successful, our customers will feel confident and empowered in how they use TimeEdit, our teams will feel supported and informed, and our platform will evolve in ways that make everyone's life easier.At TimeEdit, we take customer satisfaction seriously, and it shows. With a Support CSAT of 98.8% and a customer NPS of 50, our customers already love what we do. Join us and help make their experience even better.

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