Design Manager, Support Team

About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We're looking for a sharp, execution-driven
Design Manager
to join our
Support Experience
team at Wolt.

This team is reimagining how support works across all sides of our marketplace —
customers, couriers, and merchants
— building
contextual, intelligent, and human
experiences that scale across 23+ countries. From in-app automation and self-serve flows to the internal tools our Support and Operations teams use daily, the impact is wide and deep.

In this role, you won't just manage design work — you'll
lead from the front
, helping shape how millions of users experience help and resolution in moments that matter most.

This is a domain that touches every corner of Wolt — high visibility, high complexity, and enormous potential for innovation.

This role is ideal for someone who's equally comfortable defining vision and diving into the details. You're a natural collaborator who inspires confidence, thrives in ambiguity, and knows how to turn complexity into clarity.

At Wolt, we've evolved what design leadership looks like:

• From managing process → to leading with conviction and momentum
• From coaching on craft → to raising the bar through direction and example
• From aligning on frameworks → to driving clarity and vision from first principles
• From interpreting strategy → to shaping it alongside product, engineering, and operations partners

We're looking for someone who brings
taste, speed, agency, and autonomy
— someone who can make bold calls, align stakeholders fast, and execute at a high level without waiting to be told.

This role is based in our tech hub in Berlin or Stockholm.

Your Impact
Build and Lead:
You'll lead a talented team of designers within the
Support Experience
domain — shaping strategy, guiding execution, and mentoring a high-performing team that operates across multiple product areas.

Raise the Bar:
Set and uphold a high bar for design quality, velocity, and craft — not just in visuals, but in interaction design, storytelling, and system thinking. You'll ensure our support experiences are not only effective but emotionally intelligent and brand-aligned.

Drive Strategy:
Partner with Product, Engineering, and Operations leads to define the future of support at Wolt — from customer-facing automation to agent-facing tools. You'll help decide
what
to build, not just
how
to build it.

Move the Work:
Guide your team through complex 0→1 spaces. You'll help cut through ambiguity, prioritize with clarity, and translate bold ideas into tangible, high-quality outcomes at speed.

Coach and Elevate:
Develop designers through hands-on feedback, coaching, and career development. You'll foster a growth-oriented culture that values impact, autonomy, and learning.

Design Human-AI Collaboration:
Leverage AI to make support more human, not less. You'll champion AI as a creative and strategic partner — accelerating discovery, powering intelligent support flows, and enabling more personal, scalable user experiences.

Act with Urgency:
You'll work autonomously, drive change proactively, and always prioritize user and business impact over process. You understand that
velocity is strategy
.

Our Humble Expectations

• 3+ years of experience leading design teams in product-led organizations, ideally in marketplace, SaaS, or service-driven environments
• A strong sense of design craft — you care deeply about detail, clarity, and the emotional quality of experiences
• Proven ability to ship complex, multi-surface experiences across mobile, web, and internal tools
• Comfortable operating in ambiguous, high-impact spaces, balancing long-term vision with fast-paced delivery
• Skilled at influencing cross-functional partners through storytelling, design thinking, and clear decision-making
• Experience designing for or applying AI in product workflows
• A growth mindset and bias toward action — you thrive on experimentation, iteration, and continuous improvement

Next steps
As a next step, we'd love to
take a look at your portfolio
to get a better sense of your experience and design leadership. We're particularly interested in understanding how you approach challenges, shape direction, and bring ideas to life — both through your own craft and by guiding others. Work that shows how you think, collaborate, and evolve design over time is especially valuable to us. If you have any examples that reflect the final experience or outcomes, that's always a great bonus.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.