Stockholm Supervisor

About Sanctum

Described by The Times as "better than years of therapy in one class," Sanctum is a globally recognised movement experience designed to empower the body and expand the mind. Through immersive, music-driven sessions rooted in mindfulness, somatic release, and spiritual philosophy, Sanctum fosters deep connection within, between participants, and beyond the physical space.

Role Overview

The Local Supervisor is a dual-focused role, balancing operational excellence with a strong emphasis on commercial growth, client engagement and local market connection. As a key player in both daily experiences and broader outreach, this role requires someone who is both an exceptional communicator and a hands-on operator. The Local Supervisor will be responsible for driving client connection in the room, representing SANCTUM with warmth and confidence, and ensuring seamless execution of experiences. They will also play a pivotal role in engaging local communities, supporting retention strategies, and amplifying SANCTUM's presence both in person and online.

Key Responsibilities

• Client Experience & Community Engagement
• Be a magnetic presence in the room, welcoming clients, building rapport, and ensuring every individual feels seen, supported and part of the SANCTUM community
• Serve as the in-person brand ambassador, embodying the spirit and energy of SANCTUM during every experience
• Own and elevate client communication, both on shift and through follow-up, with a tone that is personal, commercially minded and aligned with the brand voice
• Lead local outreach initiatives to nurture relationships with community partners, local influencers and potential collaborators
• Create and manage localised content for social media, collaborating with the marketing team where needed
• Commercial Outreach & Retention
• Support client retention strategies through thoughtful engagement, check-ins and recognising individual client journeys
• Contribute to local area marketing initiatives such as flyering, in-studio promotions and grassroots outreach with creativity and intent
• Champion commercial performance through upsell opportunities, merchandise promotion and class pack awareness
• Event & Class Support
• Be present at all SANCTUM experiences and events, ensuring flawless execution and alignment with brand standards
• Lead and support head angels, providing guidance, oversight and encouragement during live experiences
• Manage setup, breakdown and coordination on the ground to ensure a seamless and elevated client journey
• Operational Administration & Coordination
• Oversee scheduling, venue communication, supply orders and inventory maintenance
• Manage laundry and materials logistics with attention to detail and foresight
• Collaborate closely with the Local Operations Manager to ensure the smooth delivery of all operational needs
• Staff Support & Brand Standards
• Train and coach head angels to deliver a consistent, warm and high-touch client experience
• Uphold and audit brand standards regularly, identifying areas for improvement and celebrating team wins

What Good Looks Like

• Magnetic Client Engagement: You are the person clients remember and return for—approachable, grounded and deeply present
• Commercial Impact: You are proactive in identifying and driving commercial opportunities, whether that is introducing someone to a membership, engaging in retention outreach or collaborating with local partners
• Community-Led Mindset: You thrive on human connection and know how to build local relationships that feel personal and strategic
• Operational Reliability: Behind the scenes, everything runs like clockwork. You anticipate needs, troubleshoot calmly and hold high standards
• Leadership by Presence: You model excellence on shift, on comms and in every client interaction. You are confident, open and ready to take ownership

To Apply

Please submit your CV and a short cover letter outlining your interest and relevant experience to