support specialist arn

Scandinavian Airlines System SAS

IT Support Specialist Arlanda

Be part of enabling the digital future for your colleagues

Are you someone who enjoys being at the heart of operations? Are you technologically interested, and want to learn more? Then we are looking for you to be our new IT Support Specialist colleague

You will contribute to safe and efficient operations in an industry where time and reliability are crucial. Your clients are both administrative users and operational personnel, including pilots, cabin crew and ground crew, with IT solutions that keep SAS running at the airport. You will be a key resource in our IT department and help ensure stable operations, high user satisfaction and effective problem resolution across the organization.

Challenges you will work on:

In this role, you will act as the main point of contact for Digital & IT at your airport — capturing ideas, identifying functional needs, and representing SAS Operations on-site. You'll serve as the eyes and ears of the Digital & IT organization, ensuring smooth collaboration between local operations and central IT.

You will participate in service design, development, delivery, and operations within assigned areas, working closely with both internal and external stakeholders to secure efficient airport operations through IT systems, mobile solutions, and user self-service tools.

As a Digital Solutions Ambassador, you'll promote and support our digital tools and mobile devices while ensuring that the operational teams' needs and requirements are understood and addressed. Your focus will always be on simplicity, automation, and continuous improvement in delivery processes.

You will also handle order management for products, services, and subscriptions within your assigned service area — specifically those that cannot be ordered through self-service channels. During working hours, you will act as the on-site single point of contact (SPOC) for the SAS Service Desk.

Key Responsibilities

User Support and Troubleshooting

• Provide support to employees via phone, email, chat, and in person.
• Diagnose and resolve issues related to operating systems, software, networks, and peripherals.

Microsoft 365 and Cloud-Based Services

• Support users in Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 tools.

Hardware and Software

• Install, configure, and maintain PCs, printers, and other IT equipment.
• Manage and support mobile devices (iOS and Android) via MDM solutions.
• Ensure device compliance with corporate policies and access rights.
• Perform software installations, updates, and license management.

Network and Connectivity

• Troubleshoot Wi-Fi, VPN, LAN, and remote access issues.
• Collaborate with network administrators to ensure stable and secure connections.

Documentation and Process Improvement

• Update and maintain knowledge bases and IT support guides.
• Contribute to the improvement of internal routines and ITSM processes.

Onboarding and Offboarding

• Prepare IT equipment and access for new SAS employees.
• Ensure proper offboarding and secure data handling when employment ends.

To be successful, we believe you have:

You enjoy working with different stakeholders, analyze problems and come up with working solutions together with stakeholders. You can communicate with various end-users, are eager to understand their needs and able to transfer them into IT requirements. To be as successful as possible, we welcome your previous experience from working within an airline and your high knowledge about SAS Operations. We also believe you possess broad interest in Microsoft products and platforms.

Beside your proven track record, we find it beneficial with skills or interest in:

• Microsoft Windows 11 & Office 365 services
• iOS & Android devices and enrollment processes
• Microsoft MDM Intune
• IT Communication/LAN/WAN/WIFI
• Security Awareness
• End User Training
• Experience of Change Management & Digital Transformation
• Advanced English in speech and writing
• Fluent in one of the Scandinavian languages, and good understanding of other Scandinavian languages
• Knowledge of relevant operational business processes
• Knowledge of ITIL and ServiceNow

Come and fly with us