Customer Success Manager

4 days ago

Stockholm, Stockholm, Sweden Stott and May Full time 90,000 - 120,000 per year

Job Description
Customer Success Manager | SaaS Unicorn (Legal Tech)
Stockholm (On-site) | Fast-Growth SaaS | Competitive + Equity

Europe's next SaaS unicorn is hiring.
Founded in 2023, this legal tech scale-up has already achieved
413% YoY growth
, is on track for
200 employees by end of 2025
and
400 by 2026
, and is quickly becoming one of the most talked-about success stories in European SaaS.

They're now looking for a
Customer Success Manager
to join their Stockholm HQ and take ownership of a portfolio of high-value clients in the legal and professional services sector.

What You'll Be Doing

  • Own a portfolio of 5–15 strategic accounts worth €2.5M–€3M ARR
  • Build strong, long-term relationships with senior stakeholders at top law firms & professional services companies
  • Drive onboarding, adoption, renewals, and expansion opportunities
  • Run QBRs, identify upsell/cross-sell potential, and act as the trusted advisor for your clients
  • Partner closely with Product & Engineering to make the customer voice heard
  • Roll up your sleeves and help shape the CS function as one of the early hires

What We're Looking For

  • Fluent in English + one of: French, Spanish, German, Portuguese, Polish, or Arabic
  • 4–6 years' experience in SaaS, consulting, or the legal/professional services world
  • Strong track record in client-facing roles with senior stakeholders
  • Commercially minded, relationship-driven, and comfortable in a high-growth, ever-changing environment
  • Someone who wants to make an impact at ground level and grow as the company scales

Why This Role?

  • Join a company on track to unicorn status within just a few years
  • Early equity participation — benefit from the scale-up's success story
  • Huge career trajectory: early hires will shape the function and the culture
  • Work in a fast-paced, entrepreneurial environment where your ideas matter

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