Aftersales Training Developer

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description
As we prepare for 2026 and beyond, our Aftersales team faces increased technical demands and global product launches. To meet these challenges, we are seeking a
Global Central Aftersales Developer & Trainer
who will design and deliver high-quality training programs and coordinate cross-functional efforts to ensure successful global rollouts.

Key Responsibilities

• Assess training requirements and define learning objectives based on source materials and stakeholder input.
• Design and deliver technical and Aftersales training programs (digital and in-person) across global markets.
• Coordinate with internal teams (Engineering, Software Development, Car Service Business) and external suppliers to align timelines and content.
• Act as a technical subject matter expert, reviewing and validating training materials for accuracy and compliance with brand standards.
• Oversee training roadmaps, structure, and quality of delivery.
• Prepare resources and assets for learning events, including vehicle preparation when required.
• Contribute to continuous improvement of training methods and instructional materials.
• Ensure compliance with safety standards and maintain an organized work environment.

Qualifications

• Training design and/or delivery experience in a technical or automotive context.
• Strong knowledge and understanding of Automotive Aftersales environment and topics.
• Ability to work across departments and coordinate multiple stakeholders effectively.
• Results-driven and customer-oriented mindset.
• High level of curiosity, rigor, and organizational skills.
• Proficiency in Microsoft Office applications (PowerPoint, Excel, Word).
• Excellent communication skills and ability to manage global projects.
• Fluent in Swedish and English

Additional Information

Working pattern and location

• 40 hours per week
• Permanent
• Monday-Friday
• Ideal candidate location: Gothenburg

What is in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In Joining MSX, You Can Enjoy

• Competitive salary
• 25 days annual leave per year
• Cash back health care scheme
• Collective agreement

With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision
To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.