Marketing Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Loyalty team is responsible for our Nordic proprietary card benefits, as well as communication and marketing to our existing card members. In this role, you will be responsible for the content in our digital customer-facing marketing channels. The role requires strong communication skills, ability to handle digital systems, as well as great structure and an eye for detail. It is also essential to be a strong collaborator to be able to manage requests and updates from several teams, as well as partner with our external agencies.

The current digital channels that are in focus are our Webb and Experiences app. They are crucial communication tools that provide our card members with all information they need to be able to utilize their benefits and maximize their American Express membership. 

This is a 12-month assignment and during this time, you will manage all content and updates for all teams in ICS. The tasks will range from updating the Webb during campaigns and improving the information on our benefit pages, to being responsible for the entire content in the Experiences app and structuring processes for content updates between ICS, the Digital team and the servicing teams.

As a digital marketing executive, you will be:

• Responsible for the content in our digital customer-facing marketing channels
• Creating communication and content (with the help from external agencies)
• Coordinating marketing efforts within ICS for several teams

• Responsible for the processes, information flow and content updates between ICS, the Digital team and our Servicing teams  

 Minimum Qualifications

• Minimum 2 years work experience  

• Fluent proficiency in Swedish and English

• Great communicator with the ability to create clear and qualitative communication in both Swedish and English
• Technical knowledge and experience in managing digital systems and customer journeys
• Experience in leading projects or initiatives
• Ability to work independently and taking initiatives to improve our customer-facing marketing
• Extensive collaboration skills and being able to coordinate between teams and departments 
• Being detail oriented and working thoroughly
• Having a positive, solution-oriented mindset and a high ambition to grow within marketing and communications

• Preferably a degree in Marketing or Communications  

Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 

• Bonus incentives 

• Support for financial-well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.