IT Support

Join the planet's most important fight
Normative is accelerating the transition to a net zero world. We provide science-based carbon accounting software and tailored advice from net zero experts, enabling companies to reduce their carbon footprints.

The role:
As our IT Support you'll join our growing Tech team, to support all our employees and provide them with a safe and frictionless IT environment.

Since we operate under a flexible remote model, this role is strategic in defining how our IT environment will meet the company's and our employees' needs at home and at the office, contributing to making it a great place to work. You'll be responsible for the employee IT lifecycle and experience, as well as for the systems and services involved.

Last but not least, you'll be part of a greater team since you will work closely with our Security, People, and Office organisations

What You'll Do

• Triage and Troubleshooting: Address IT-related questions and provide troubleshooting support for software and hardware issues faced by internal employees.
• Security and Compliance: Collaborate with our Security and Compliance teams to ensure all endpoints adhere to specified requirements.
• Process Improvement: Enhance the efficiency of IT procedures and systems by developing and thoroughly documenting new processes or leveraging automation, with a focus on accuracy and reproducibility.
• Cross-Departmental Collaboration: Work closely with Finance and PeopleOps to optimise the full IT employee lifecycle (onboarding/offboarding), asset management, and procurement.
• Travel: Occasionally travel to our other locations as needed, with a maximum frequency of once per quarter.

What You Bring

• Experience: Minimum of 3 years of experience working with the following technologies: Google Workspace, MDM software (we use Jamf Pro and Intune), networking (we use Unifi), and Mac & Windows.
• Service-Minded Approach: Friendly and helpful demeanor, with a commitment to providing exceptional service, even when support needs cannot be fully met.
• Project Management: Demonstrated ability to independently manage projects, self prioritize, manage stakeholders, and deliver results.
• Detail-Oriented: Proven ability to manage complex systems, documentation, and processes with a high level of consistency and accuracy.

If you are a curious and self-motivated individual with a strong desire to make a positive impact on the world, and a real love for IT, we encourage you to apply. This is an exciting opportunity to join a mission-driven company and make a real difference in the fight against climate change.

Join us and be a part of something bigger than yourself. Together, we can create a more sustainable future for all.

Not sure you meet 100% of our qualifications? Apply anyway
Location
We operate with a hybrid remote model this role is based in our Stockholm (HQ) office. To physically configure devices we thus need you to come in at least 3 times a week. The position will also include occasional trips to our office in London.

At this time we are not able to offer relocation or VISA support for this position.
Benefits

• Market-based salaries and annual merit-based salary reviews
• 30 days/year of paid vacation + up to 2 additional days off
• Pension and parental leave
• 5,000 SEK wellness allowance (friskvårdsbidrag) + 1 wellness hour per week
• Social and team-building activities (off-site, after work, winter/summer parties)
• An opportunity to make a real positive impact on the world
• A friendly, supportive and humble working culture

We review our benefits packages on a regular basis and might modify our benefits from time to time.
How To Apply
We adopt a continuous selection process, so please make sure to apply with your CV in English.

Our interview process consists of 4 stages:

• Screening interview with a member of our Talent Acquisition team
• First interview with the hiring manager
• Technical interview with head of Information-Security-Privacy and CTO
• Values interview with a member in our People team

We're committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We assess candidates based on their experience, skills and unique talents and evaluate everyone against the same criteria.

Normative handles sensitive financial data and we will therefore conduct a background check before hiring any candidate.