Customer Engineer

Job Description
Thermal Field Service Engineer – Sweden
Vertiv are hiring a
Field Service Engineer
with a background in
Thermal Management products
in
Sweden
.

Location:
Sweden with regular travel across the Nordics region. 50% of the time near Stockholm and 50% of time travelling away.

Schedule:
Full-time, field-based role supporting customer projects across Sweden and the Nordics.

Who are we?
At Vertiv, we're on a mission to power the people and technologies that keep the world connected. From data centres to telecom networks and industrial facilities, our solutions ensure that critical systems stay online - no matter what.

With over $6.9 billion in revenue and operations spanning nearly 70 countries, Vertiv offers the stability of a global leader and the excitement of a fast-evolving industry.

Summary
You will be responsible for commissioning, maintenance, component replacements and emergency repairs of Vertiv's Thermal Management products as well as other contracted systems. Another key part of the role is to provide technical support to customers and internally. You will be required to establish, promote and maintain excellent relations with customers, sales managers, distributors and other stakeholders.

Responsibilities

• Respond professionally and efficiently to all assigned service calls.
• Perform all tasks safely and in line with Vertiv policies, standards, and applicable legislation.
• Deliver planned maintenance, commissioning, and repairs to a high standard, maintaining a minimum 90% completion rate.
• Coordinate with the back-office and scheduling teams to plan, update, and close work orders.
• Complete all job documentation accurately and on time; debrief on-site where possible.
• Report potential sales or service leads to the relevant department.
• Comply with ISO 9001, ISO 14001, ISO 45001, and all Vertiv processes.
• Maintain company vehicle, tools, and equipment in proper condition.
• Work collaboratively within the service team, supporting colleagues and wider business needs.
• Provide technical support and guidance on complex issues.
• Build strong relationships with customers and internal stakeholders.
• Attend customer meetings and represent Vertiv professionally.
• Ensure all activities comply with Export/Import and International Trade Compliance requirements.

Experience And Qualifications
Preferably 5 years' experience in a
technical service environment
working with
Thermal equipment
or similar i.e. HVAC / Refrigeration / Cooling / Chillers, etc.

• Swedish "Kylcertifikat Kategori I" (mandatory).
• Experience in refrigeration, HVAC or thermal systems.
• Previous field service experience.
• Data centre experience is highly desirable
• Excellent customer service and communication skills.
• Strong computer literacy (Microsoft Word, Excel, Outlook).
• Self-starter with strong organizational and time-management abilities.
• Ability to work independently and under pressure.
• Clean, valid driving license.

Working conditions

• Daily travel to and from customer sites.
• Occasional overnight stays and travel within Sweden, Nordics, and Europe to support projects.
• Participation in a 24/7 call-out rota.
• After-hours and weekend work may be required at short notice.
• Occasional heavy lifting required.
• Expected to work as part of a collaborative team.
• Company uniform supplied and must be worn while working.

Benefits

• Competitive base salary
• Company Car and Fuel Card
• 25 vacation days, plus 10 bridge days
• Annual wellness allowance
• Doctors expenses claim back
• Gym in Stockholm office
• Subsidized lunches
• Flexible work options when not on client site
• Expenses
• Daily allowances
• Overtime and On Call pay
• Flexible work options when not on client site
• Career progression
• Travel Opportunities

The successful candidate will embrace Vertiv's Core Principles & Behaviours to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIOURS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email.

If you are interested in applying or learning more about this role, please visit the company's career page at

.

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.