Senior Technical Service Manager, IoT

3 days ago

Stockholm, Stockholm, Sweden Tele2 Full time 120,000 - 180,000 per year

Do you love turning complex technical challenges into seamless customer experiences? Join a team that thrives on collaboration and is passionate about delivering exceptional service to some of the most innovative IoT companies in the world.

We believe in fostering a creative and flexible work environment. You will be part of a global team spread across several countries, working in a culture where teamwork and inclusion lead the way forward. Every employee is essential for our success, and you will always make an impact.

We are committed to diversity, sustainability, and growth. You'll have opportunities to develop your career through internal paths within the organization, while being part of a company recognized as Europe's leading climate leader.

About The Job
You will join a customer-focused team, where you'll contribute to an environment where great service is built on strong partnerships. We thrive on collaboration, knowledge sharing, and team success to provide cutting-edge IoT solutions every day.

As a Senior IoT Technical Service Manager, you'll play a key role in ensuring service stability and quality for our most important customers. You'll manage relationships with large and strategic accounts, consult on advanced technical solutions, and lead initiatives that improve customer satisfaction.

Your main responsibilities will include:

  • Acting as a trusted advisor and proactive partner for customers
  • Managing complex technical challenges and providing advanced solution consulting
  • Ensuring service stability and meeting SLAs/SLOs for customers
  • Leading major incident management and coordinating resources for resolution
  • Collaborate with peers and cross-functional teams to solve complex technical challenges
  • Driving customer governance through regular meetings and operational reviews, with clear stakeholder alignment, KPI tracking, risk management, and continuous improvement

Who are you?
To thrive and succeed in this role, we believe that you are a natural problem-solver with a proactive mindset. You combine technical expertise with empathy, making you a trusted partner for customers, and a supportive colleague for your team. You thrive in dynamic environments and love finding ways to add value.

Qualifications:

  • You have extensive experience in service management and customer success
  • You possess in-depth technical knowledge in IoT and mobile network services
  • You are skilled at managing complex incidents and escalations
  • You have strong communication skills and are good at building strong relationships with stakeholders
  • You communicate fluently in both Swedish and English

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