Customer Success Assistant

5 days ago

Stockholm, Stockholm, Sweden Mercell Full time 80,000 - 120,000 per year

Working at Mercell

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission

As a Customer Success Assistant at Mercell, you will be part of the Customer Success Operations team. Customer Success is a team of 40 professionals delivering value to all customers by engaging in a consistent, sustainable, scalable way across all markets and solutions so that customers realize value in their investment with Mercell. This role will work with supporting Customer Success Managers and with customers in the public sector.

We see the following qualities as important to thrive and evolve in this role:

  • Being proactive.
  • Team collaborator with high energy.
  • Comfortable with difficult conversation.
  • Results driven and adaptable to changes.

Core Responsibilities

  • Respond to and handle customer inquiries regarding billing, indexations and account information.
  • Distribute and follow up on internal cases for quick resolution of customer problems.
  • Maintain customer data in our CRM system and Case system and use tools to improve workflows.
  • Build good customer relationships and work proactively to solve their needs.
  • Support the Customer Success team in various projects and tasks.

Required Qualifications

  • Experience in customer service or a similar customer-facing roles
  • Good computer and system skills
  • Strong organizational skills and ability to handle multiple tasks simultaneously with precision
  • Excellent oral and written communication skills in Swedish and English

Preferred Qualifications

  • Knowledge of Jira
  • Customer management skills
  • Experience working in CRM systems and case management systems
  • Basic financial understanding; ability to manage and resolve billing issues effectively

Start date:
As soon as possible

Duration:
6 months (full time), with a possibility to extend to 12 months

Workplace type:
Hybrid

Location:
Stockholm, Sweden

Application Deadline: 24 November, 2025.
However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them

  • Customer Success Assistant

    5 days ago

    Stockholm, Stockholm, Sweden Mercell Full time 450,000 - 550,000 per year

    Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.With a dynamic culture built on continuous growth,...

  • Customer Success Assistant

    5 days ago

    Stockholm, Stockholm, Sweden Yepstr Full time 450,000 - 550,000 per year

    Vill du vara en del av ett företag genom en resa mot digitalisering och effektivisering av kundbearbetning, samtidigt som vi utforskar nya möjligheter? Välkommen att söka till NannyNuNannyNu (del av Yepstr-koncernen) är ett av Sveriges största barnvaktsföretag sedan över 15 år. Vi är ett prisbelönt bolag som hittills hjälpt över familjer runtom...

  • Customer Success Assistant

    5 days ago

    Stockholm, Stockholm, Sweden Yepstr Full time 120,000 - 180,000 per year

    Vill du vara en del av ett företag genom en resa mot digitalisering och effektivisering av kundbearbetning, samtidigt som vi utforskar nya möjligheter? Välkommen att söka till NannyNuNannyNu (del av Yepstr-koncernen) är ett av Sveriges största barnvaktsföretag sedan över 15 år. Vi är ett prisbelönt bolag som hittills hjälpt över familjer runtom...

  • Product & Customer Success Internship

    3 days ago

    Stockholm, Stockholm, Sweden yayloh Full time

    Do you want to develop your skills in both product management and customer success at a fast-growing SaaS company? Are you eager to work closely with theco-founder & CEOof an innovative startup that's transforming the e-commerce returns landscape? If you're passionate about delivering value to customers and shaping a B2B product, this is the internship for...

  • Customer Success Manager

    5 days ago

    Stockholm, Stockholm, Sweden Yubico Full time 900,000 - 1,200,000 per year

    MeetYubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our company's mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds...

  • Customer Success Manager

    16 hours ago

    Stockholm, Stockholm, Sweden SeenThis Full time 40,000 - 70,000 per year

    Customer Success ManagerAre you a natural organizer with a passion for connecting people, solving problems, and ensuring projects run smoothly from start to finish? As SeenThis grows, we're excited to strengthen our commercial organization with a Customer Success Manager - the key connector between our clients, sales team, and technical producers.We're...

  • Graduate Customer Success Manager

    5 days ago

    Stockholm, Stockholm, Sweden Canonical - Jobs Full time 60,000 - 120,000 per year

    The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM)  are responsible for developing trust with their assigned...

  • Customer Success Manager

    5 days ago

    Stockholm, Stockholm, Sweden Yubico Full time 60,000 - 120,000 per year

    Meet Yubico: the inventor of the YubiKey––the world's first and leading security key. Our company's mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and recently went public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government...

  • Customer Success Manager

    3 days ago

    Stockholm, Stockholm, Sweden Basware Full time 80,000 - 120,000 per year

    Applications are considered on a rolling basis StockholmHybridJob DescriptionThe Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing...

  • Customer Success Manager

    5 days ago

    Stockholm, Stockholm, Sweden Basware Full time 80,000 - 150,000 per year

    The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.The team helps to demonstrate the...