UX Designer

1 week ago

Stockholm, Stockholm, Sweden emagine Full time

We're looking for a
UX Designer and Content Writer
to transform the
ServiceNow HRSD Knowledge Base
into a world-class self-service experience for Scania's managers and employees across the globe.

This role combines
content excellence
with
technical design
. You'll be responsible for reviewing and rewriting several thousand existing knowledge articles, ensuring they are clear, consistent, and user centred. You'll design intuitive information architecture, enabling easy navigation and efficient search.

Beyond content, you'll also define the
knowledge base architecture
to support
automation, AI, and chatbot enablement
, ensuring scalability and seamless integration across HR systems.

Key responsibilities:

  • Audit, rewrite, and standardise thousands of HR knowledge articles for clarity, tone, and accessibility.
  • Apply UX best practices to structure content for intuitive self-service journeys.
  • Design and maintain a scalable knowledge architecture optimised for AI and automation.
  • Collaborate with HR subject-matter experts, ServiceNow developers, and the AI enablement team.
  • Establish governance, templates, and guidelines for future content creation and maintenance.

Ideal background:

  • Experience with ServiceNow HRSD or similar HR platforms.
  • Strong UX writing, information architecture, and content strategy skills.
  • Familiarity with knowledge management, AI-driven search, or chatbot integration.

**Location: Sweden but Europe Works too

Start: Asap**

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