Commercial Operations Manager

17 hours ago

Stockholm, Stockholm, Sweden Planhat Full time 80,000 - 120,000 per year

The customer platform built to acquire, service and grow lifelong customers.

We are seeking a
Commercial Operations Manager
to support our go-to-market (GTM) strategy and ensure our commercial teams are set up for success.

This role sits at the intersection of
strategy, analytics, and enablement
- combining operational rigor with data-driven execution to drive growth across marketing, sales, and customer success.

The mission of this role is threefold:

  • Enable commercial excellence by building scalable systems, processes, and insights.
  • Optimize the GTM tech stack to improve productivity and data quality across teams.
  • Translate data into actionable insights that drive pipeline growth and efficiency.

This is a hands-on, high-impact role where you'll manage operations, tooling, and analytics end-to-end, collaborating closely with marketing, sales, and leadership.

Key Responsibilities
GTM Strategy & Alignment

  • Partner cross-functionally with Marketing, Business Development, and Sales to activate target accounts and execute our account-based strategy.
  • Ensure the GTM team has clear visibility into pipeline, performance, and priorities through recurring insights and dashboards.
  • Act as the connective tissue between departments, aligning data, process, and execution.

Systems, Tools & Workflow Optimization

  • Administer, maintain, and improve our commercial tech stack (CRM, automation, and analytics tools).
  • Identify workflow inefficiencies and implement scalable solutions that drive productivity.
  • Evaluate and onboard new technologies that enhance our GTM capabilities.

Data, Analytics & Reporting

  • Build and maintain recurring reports that highlight key business metrics and performance trends.
  • Translate insights into actionable recommendations for leadership and own follow-up projects to drive measurable results.
  • Manage data integrity across systems to ensure reliable reporting and forecasting.

Account Strategy & Targeting

  • Develop a strong understanding of the Planhat product, customer base, and market dynamics.
  • Use data-driven insights to refine targeting strategies and improve outbound and ABM efficiency.
  • Support sales leadership with insights that inform prioritization and strategy.
  • Strong analytical and problem-solving skills with high attention to detail.
  • Fluency in spreadsheet modelling required; proficiency in Python, Java, and SQL strongly preferred.
  • Demonstrated commercial acumen and experience working cross-functionally with sales and marketing.
  • Proven ability to translate complex data into insights and actionable strategies.
  • Proactive, positive, and ownership-driven mindset - you take projects from idea to impact.
  • High energy and work ethic - willing to put in the extra effort to drive outcomes.

Location

This is an
office-first
role based in
Stockholm.
Travel to other Planhat offices, primarily L.A. is expected. (Right to work in the US is considered a big plus, internal transfer is a possibility in the future for the right candidate)

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