
Service and Solution Development Lead
12 hours ago
This is a unique opportunity to join Sigenergy's service department as a Service and Solution Development Lead. You will be responsible for developing and implementing innovative service strategies, enhancing customer experiences, and driving business growth.
Main Responsibilities:- Service Strategy Development: Create and execute service strategies that align with business objectives, ensuring optimal resource allocation and efficient service delivery.
- Customer-Centric Approach: Adopt a customer-centric mindset, prioritizing customer satisfaction and delivering exceptional service experiences.
- Training and Capacity Building: Design and deliver training programs to enhance the skills of installers, wholesalers, and other stakeholders, promoting knowledge sharing and skill development.
- Education: Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field; Master's degree preferred.
- Experience: Minimum of 5 years of experience in the PV solar & ESS industry, with a focus on solution design and project management.
- Technical Expertise: Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.
- Cross-Functional Skills: Proven experience in customer care, service strategy development, and technical support.
- Project Management: Excellent project management skills with a track record of successfully delivering complex projects.
- Interpersonal and Communication Skills: Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
- Adaptability and Flexibility: Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Software Proficiency: Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
- Languages: Fluency in English & Swedish; knowledge of German or Chinese is a plus.
- Travel Requirements: Willingness to travel domestically & internationally as required.
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