
International Quality Control Professional
2 days ago
Key Responsibilities
- Develop and implement quality standards and processes across operations.
- Collaborate with the team to identify areas for improvement and enhance coaching programs.
- Monitor procedures and ensure that quality standards are consistently met.
- Provide regular feedback to advisors to ensure they understand the importance of following the process and delivering great service.
- Participate in monthly calibration sessions to maintain fairness and consistency across the team.
- Contribute to creating insightful and actionable reports based on quality check results.
We Value
- Proficiency in Nordic languages (Danish, Swedish, Norwegian, or Finnish) with a C2 level.
- Excellent English language skills (at least C1 level) for both verbal and written communication.
- Strong organizational and time management skills to handle multiple tasks efficiently.
- The ability to make fair and consistent decisions and judgments.
- Problem-solving skills and the ability to suggest improvements.
- Citizenship of the European Union or a valid work permit for Greece.
- A Bachelor's degree or relevant experience as a Quality Analyst.
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