International Quality Control Professional

2 days ago


Stockholm, Stockholm, Sweden Work International Full time

Key Responsibilities

  1. Develop and implement quality standards and processes across operations.
  2. Collaborate with the team to identify areas for improvement and enhance coaching programs.
  3. Monitor procedures and ensure that quality standards are consistently met.
  4. Provide regular feedback to advisors to ensure they understand the importance of following the process and delivering great service.
  5. Participate in monthly calibration sessions to maintain fairness and consistency across the team.
  6. Contribute to creating insightful and actionable reports based on quality check results.

We Value

  1. Proficiency in Nordic languages (Danish, Swedish, Norwegian, or Finnish) with a C2 level.
  2. Excellent English language skills (at least C1 level) for both verbal and written communication.
  3. Strong organizational and time management skills to handle multiple tasks efficiently.
  4. The ability to make fair and consistent decisions and judgments.
  5. Problem-solving skills and the ability to suggest improvements.
  6. Citizenship of the European Union or a valid work permit for Greece.
  7. A Bachelor's degree or relevant experience as a Quality Analyst.


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