Process Automation Expert

7 days ago


Västerås, Västmanland, Sweden Ängsgärdet Full time

At Ängsgärdet, we believe that collaboration and diversity are key drivers in our aim to empower everyone to create sustainable solutions. As a Digital Technical Support Specialist, you will join our global team where you'll work with cutting-edge process automation products.

This role offers a unique blend of independent work and collaborative problem-solving, allowing you to influence your workday and engage with a variety of technical challenges.

Responsibilities
  • Assist customers in digitalizing their automation solutions with ABB's digital offerings.
  • Build an understanding of ABB's Digital Infrastructure.
  • Analyze user problem descriptions, review log files, perform remote diagnostics, and reproduce issues in a lab environment.
  • Cooperate with R&D organizations, front-end teams, and end customers.
  • Work with software development teams to incorporate supportability requirements as fault tracing tools and guides and logs.
  • Occasionally participate in field/site activities to diagnose and resolve complex issues or conduct system health checks.
  • Stay updated on our digital products and third-party technologies.
  • Enjoy a flexible role where you can influence your workday and engage in technical discussions with colleagues.


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