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Lead UX Innovator
4 days ago
We are an innovative and agile modern tech company dedicated to enhancing work lives worldwide.
Our MissionOur workforce management solutions streamline scheduling, time reporting, and make our users' lives easier.
Job DescriptionThis is a key role in building our leading Workforce Management, Workforce Optimisation & Workforce Engagement solution. We empower service industry businesses and their workforce to grow and thrive.
Key Responsibilities- Mentor junior team members, reviewing their work and providing constructive feedback for growth.
- Run discovery processes to capture user needs and translate them into designs that balance business, technical, and user requirements.
- Develop high-quality design assets like wireframes, personas, user journeys, experience maps, prototypes, and information architecture artefacts to inform the business about user needs and execution plans.
- Create design guidance documentation and templates to contribute to our Experience Language.
- Produce outstanding work following our design processes and standards.
- Work closely with developers to communicate and evaluate design through to implementation, ensuring open communication channels and high-quality products.
- Develop deep domain knowledge of our key divisions and increase understanding of users' processes and requirements.
- Initiate and support engagement with users through Special Interest Groups, User Groups, research projects, and other UX activities.
- Excellent communication, listening, and influencing skills with a collaborative approach.
- Ability to communicate effectively with various stakeholders, understand business context, and explain technical implications.
- Take ownership of projects, guiding team members and supporting project leads to deliver results on time.
- Set a good example as an authority on best practice, both industry-standard and team standards.
- A sharp eye for detail, spotting imperfections in quality of work and providing feedback to others.
- High proficiency in chosen specialisms and ability to share information through training sessions and workshops.
- Great facilitation skills for common workshop activities.
- Make creative decisions, prioritise tasks, and process workflows effectively.
- Balance multiple projects simultaneously while managing additional responsibilities and commitments.
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